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About the Role

We are looking for a Senior Product Manager – Consumer Experience to lead the strategy and execution for our Consumer Experience Platform, with ownership of our first-party customer engagement channels, including the Web Messaging Window and In-App Mobile SDKs. This role is responsible for delivering intuitive, personalized, intelligent, and secure conversational experiences that enable millions of consumers to seamlessly engage with enterprise brands across digital channels.

Responsibilities

Develop and articulate a compelling product vision and strategy for the Consumer Experience.
Define, evaluate, and prioritize features based on customer feedback, market insights, usability research, business objectives, and product analytics.
Create and maintain a comprehensive product roadmap covering consumer experience on web and mobile, AI-assisted workflows, and extensibility capabilities.
Partner closely with Engineering, UX Design, AI/ML, Infrastructure, Customer Success, Sales, Solution Engineering, and Platform teams to deliver scalable, secure, performant, and intuitive customer experiences.
Champion user-centered design principles to simplify customer journeys, reduce interaction friction, improve accessibility, increase engagement, drive successful self-service, and create delightful conversational experiences.
Engage directly with enterprise customers, digital product teams, mobile teams, developers, UX researchers, and end users to understand customer journeys, pain points, engagement challenges, and emerging needs.
Continuously monitor industry trends in conversational AI, customer engagement platforms, messaging technologies, digital experience platforms, mobile SDKs, web technologies, accessibility, customer identity, and competitive offerings.
Collaborate with Marketing, Sales, Customer Success, and Solution Engineering to successfully launch new Consumer Experience capabilities, drive customer adoption, maximize platform usage, and communicate product value.
Define and monitor key product metrics such as Consumer Engagement, Conversation Initiation Rate, Conversion Rate, completion rates, customer satisfaction, resolution times, AI feature adoption, and operational efficiency.
Stay current with advancements in AI-powered customer engagement, conversational interfaces, mobile technologies, web platforms, accessibility standards, identity management, developer platforms, and modern SaaS product design.

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
5+ years of Product Management experience with a proven track record of delivering enterprise SaaS products or platforms.
Experience building customer-facing digital products across web applications, mobile applications, messaging platforms, mobile SDKs, or consumer engagement platforms.
Experience working closely with UX designers to build intuitive, accessible, and user-centric consumer experiences.
Proven ability to define product strategy, prioritize initiatives, and execute roadmaps in fast-paced Agile environments.
Strong analytical skills with experience using qualitative and quantitative data to drive product decisions.
Excellent communication, stakeholder management, and leadership skills with the ability to influence cross-functional teams.
Experience engaging directly with enterprise customers to understand digital customer journeys, engagement strategies, and business objectives.
Strong technical aptitude with experience working alongside engineering teams building scalable consumer-facing platforms.
Passion for AI, customer experience, enterprise digital engagement, and solving complex business problems through thoughtful product design.

Skills

Product Strategy
Feature Prioritization
Roadmap Planning
Cross-Functional Collaboration
Consumer Experience & Engagement
Customer Research
Market Analysis
Go-to-Market Strategy
Performance Tracking
Thought Leadership
Agile Methodologies
SaaS Products
Web Applications
Mobile Applications
Messaging Platforms
Mobile SDKs
Consumer Engagement Platforms
UX Design
Analytical Skills
Qualitative Data Analysis
Quantitative Data Analysis
Communication Skills
Stakeholder Management
Leadership Skills
Technical Aptitude
Conversational AI
Customer Engagement
Digital Engagement
Enterprise Digital Engagement

Location

USA
Remote

Work Type

Fully Remote

Experience Level

Senior
5+ years of Product Management experience

Education Level

Bachelor's degree in Computer Science, Engineering, Business, or a related field
MBA preferred

Salary/Compensations

$130,000 - $145,000 USD

Benefits

Medical, Dental, and Vision Insurance
Wellness Resources
Employee Assistance Program (EAP)
401(k) Retirement Plan with employer match
HSA & FSA Plans
Employee Stock Purchase Program (ESPP)
Basic and supplemental life insurance
Accidental Death & Dismemberment (AD&D) insurance
Long-term and short-term disability insurance coverage
Legal plan
Identity theft protection plan
Critical illness supplemental insurance
Access to internal professional development resources
Flexible Paid Time Off (PTO)
Paid Public Holidays
Generous Parental Leave Policy

About the Company

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation.
The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers.
We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes.
Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally.
LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success.
We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Equal Opportunity

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.
LivePerson is dedicated to the accessibility needs of our applicants and employees.
We provide reasonable accommodations to job applicants with disabilities.