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About the Role

The Case Manager–Job Developer is responsible for achieving meaningful and sustainable employment outcomes for internationally trained IT professionals in the Bridge to IT Careers program. This role focuses on building and maintaining strong employer partnerships within the IT sector, strategically matching clients to suitable job opportunities, and providing ongoing support to ensure successful placement and retention. The Case Manager–Job Developer develops individualized employment plans, monitors client progress, and delivers coaching both before and during employment. This includes on-site support, troubleshooting workplace challenges, and fostering communication between clients and employers. The position requires strong marketing abilities, customer service excellence, and a solid general understanding of IT careers and workforce trends.

Responsibilities

Develop strategies and timelines for individual clients to achieve goals and solve obstacles or challenges with respect to sustainable employment.
Ensure self-management of program targets related to employment program delivery and funder expectations.
Complete and maintain client files as per funder and YMCA quality standards.
Engage employers through targeted emails, proactive cold calling, and in-person site visits.
Identify job placement opportunities and build relationships with prospective employers in industries and labor markets aligned with clients' interests.
Maintain consistent outreach to expand employer partnerships.
Record and report services using an electronic tracking system.
Maintain and update client information and outcomes in the database.
Host virtual or in-person job fairs to connect clients with employment opportunities.
Understand clients' skills, abilities, and areas of interest to facilitate job placements.
Negotiate with employers’ incentives and direct job matches.
Follow up with individual clients to track 1, 3, 6, and 12-month outcomes, ensuring proper documentation of employment success.
Develop and monitor training plans and agreements with clients and employers.
Offer career development and support to ensure clients and employers receive assistance for success.
Act as a liaison between clients and employers.
Ensure placements go smoothly and provide immediate support for clients at risk of losing their job.
Spend time on the job with clients, provide on-site training, and support job performance requirements, including helping clients develop appropriate workplace behaviors and attitudes.
Facilitate employer-related workshops for clients, promoting job readiness and employer engagement.
Use a consistent intake tool and approach to assess individuals' Employment Service and Life Stabilization service needs.
Contribute to monthly individual and team Key Performance Indicators (KPIs) by prioritizing and managing tasks effectively.
Prepare case management documentation and case notes.
Handle confidential data and ensure quality assurance in accordance with YMCA and funder standards.
Perform other duties as assigned.

Requirements

Post-secondary education in Business, Marketing, or a related field or equivalent experience.
Minimum two years of experience in counselling, file management, group facilitation, or job coaching is preferred.
Access to a motor vehicle is required for this position, as extensive travel within the region is required.
Ability to provide excellent service delivery.
Demonstrated ability to thrive in a results-oriented role and the ability to motivate and inspire self and others.
Well-developed interpersonal and relationship-building skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers.
Excellent written communication skills.
Ability to work flexible hours, including days, evenings, and weekends.
Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers to employment, work effectively with diverse stakeholders, and integrate equity into program design.
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Job offers are contingent on the successful completion of a Police Records Check.
Vulnerable Police Records Check is required within the first four months and every three years thereafter.
The YMCA only considers applicants who are legally entitled to work in Canada.

Skills

Marketing abilities
Customer service excellence
General understanding of IT careers and workforce trends
Relationship-building skills
Interpersonal skills
Written communication skills
Diversity, inclusion, and equity understanding

Location

Etobicoke

Work Type

Salaried Contract
Full-time

Experience Level

Minimum two years of experience in counselling, file management, group facilitation, or job coaching is preferred.

Education Level

Post-secondary education in Business, Marketing, or a related field or equivalent experience.

Salary/Compensations

$57,280

Benefits

Total compensation package

About the Company

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
We are committed to helping our employees reach their full potential and are recognized as a great place to work.
We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.
Our 2025–2030 strategic plan, Greater Together, outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

Equal Opportunity

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.