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About the Role

High Rise Fire and Security is seeking a Service Coordinator to provide exceptional preventive and maintenance service for the organization’s clients, while delivering outstanding customer service and contributing to the company's vision, mission, and culture. This is a great opportunity to join a growing team with a solid reputation and an expanding client base.

Responsibilities

• Schedule and assign technicians for service calls and maintenance jobs, confirming their locations and job status.
• Coordinate overflow in all areas of the Service Department.
• Manage service data, update client information, input and close service reports, and prepare Central Station contracts.
• Prepare quotes for equipment and non-contract labor, and order inventory replenishment.
• Provide friendly and professional greetings to clients.
• Determine and document fire alarm problems and service needs by listening to client descriptions and examining service schedules.
• Enter service repair orders into the system manager and produce client-facing repair orders with cost and time estimates.
• Use a consultative selling process to recommend needed maintenance based on client situations, fire alarm panel age, and history.
• Communicate frequently with technicians to ensure timely work completion.
• Maintain client rapport by explaining estimates and expected repair completion times.
• Ensure client satisfaction according to HRF’s standards.
• Perform related tasks as required.

Requirements

• Associate’s Degree required, preferably in Applied Mathematics or a relevant field.
• One year of experience working in a professional, service-oriented environment.

Skills

• Above average proficiency in computer literacy and applications (MS Excel, Outlook, Word).
• Excellent interpersonal and client service skills.
• Demonstrated ability to work as part of a team.
• Outstanding oral and written communication skills.
• Excellent project management and organization skills.
• Ability to work under pressure and meet aggressive time schedules.
• Ability and desire to learn new software applications.
• Interest in fire alarm systems operations preferred.
• Knowledge of NYC Building codes & NFPA fire alarm codes preferred.
• Knowledge of fire alarm products, especially EST products preferred.
• Knowledge of fire alarm systems operation highly desired.
• Understanding of basic electronics theories and principles (Ohm’s Law, AC/DC, etc.) preferred.

Location

• New York City Metro Area

Work Type

• Full-time

Experience Level

• One year of experience

Education Level

• Associate’s Degree

Benefits

• Medical, dental, vision, and prescription plans for employees and their families.
• Company-paid life insurance.
• 401k match.
• Profit-Sharing contributions.

About the Company

• High Rise Fire and Security, founded in 1992, is a leading provider of fire alarm, life safety, and security systems solutions.
• We offer a broad range of fire alarm, life safety, and security products and services, including design, installation, service, and maintenance.
• High Rise is part of the SCUTUM Group, a fast-growing European life safety company with international offices.
• SCUTUM enhances our offerings with expertise in electronic, cyber, and defense security, including an AI platform.
• We maintain thorough industry knowledge and expertise in local code requirements.
• Our employees possess comprehensive knowledge and extensive experience in life safety systems throughout the New York City Metro Area.
• We offer a dynamic and collaborative work environment focused on top-quality service.
• We provide exciting career development opportunities, a robust learning and development platform, training, mentoring, and peer-to-peer coaching.