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About the Role

Oversee and manage all aspects of the cashier department, including profitability, guest assistance, and driving business/sales. Provide an exceptional shopping experience, act as a subject matter expert, and maintain a hospitality-driven approach with positive energy.

Responsibilities

• Protect company assets.
• Ensure compliance with company policies and procedures for all transactions.
• Maintain possession of the register key and authorize transactions.
• Take responsibility for all transactions requiring key holder involvement.
• Observe override transactions for accuracy and proper procedure.
• Communicate all issues to store management promptly.
• Identify and report associate discrepancies to management immediately.
• Train and supervise front-end associates on policies and procedures.
• Establish and maintain a professional environment for customers and associates.
• Create schedules ensuring proper front-end coverage and daily breaks.
• Maintain a neat, clean, organized, and safe front-end area.
• Handle returns and credits daily according to company procedures.
• Perform duties assigned by the Manager on Duty.
• Drive guest engagement programs to exceed the Ultimate Gourmet Experience.
• Exhibit professionalism in guest relations and perform service recovery.
• Direct and supervise front-end and assigned department activities.
• Monitor guest traffic and service levels.
• Coordinate and implement front-end and service programs.
• Ensure cleanliness and safety of the Front End.
• Monitor inventory and order Front End supplies.
• Assist with interviewing and hiring of department/store associates.
• Monitor overall department performance and communicate employment status changes or corrective actions to management.
• Drive results through motivation, team building, and staff follow-up.

Requirements

• Minimum of 3 years’ experience managing a front-end/cashier department in a grocery store environment.
• Flexibility to work nights, weekends, and holidays.
• Ability to perform physical requirements including standing, kneeling, stooping, using stairs, lifting, pushing, and pulling items up to 50 pounds.
• Ability to work in a temperature-controlled environment.
• Ability to show initiative, work with limited supervision, and be self-motivated.
• Ability to hire, train, inspire, and develop a team.
• Must be a team builder and brand ambassador.
• Excellent interpersonal communication and organizational skills.
• Proficient computer knowledge and skills in Microsoft Outlook, Word, and Excel.

Skills

• Basic math skills
• Excellent communication skills
• Interpersonal communication skills
• Organizational skills
• Proficient computer knowledge
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

Location

• New York City
• Hamptons
• Greenwich, Connecticut

Work Type

• Full-time

Experience Level

• Management

Benefits

• Competitive Wages
• Medical/Dental/Vision
• Company-sponsored life insurance benefits
• Flexible Spending Accounts
• Employee Discounts
• Paid Time Off
• 401k Retirement Savings Plan with Company Match

About the Company

• Led by dynamic owner Joe Gurrera with a commitment to superior quality, Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market.
• A family-run business driven by a passion for great food.
• Delights customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties, handcrafted pastries, international cheeses, imported groceries, and more.
• Join a team of seasoned professionals and become a part of the fabric of the New York food scene.

Equal Opportunity

• Citarella is an Equal Opportunity Employer (EOE)