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About the Role

This 4-month Co-op opportunity for Fall 2026 (starting September) offers hands-on experience supporting customer implementation and business improvement projects within DP World’s Freight Forwarding business. You will contribute to making customer implementations more consistent, scalable, and efficient by delivering customer implementations, documenting and improving business processes, supporting vendor onboarding, and developing reusable AI-enabled workflow resources. Collaborate with cross-functional teams to gain practical experience in enterprise logistics, project coordination, and continuous improvement.

Responsibilities

Support the development and maintenance of Customer Standard Operating Procedures (CSOPs) for new and existing customer implementations.
Assist with customer implementation projects under the direction of the Implementation Administrator.
Document business processes and identify opportunities for standardization and continuous improvement.
Support the development of a reusable AI Workflow Library for implementation, documentation, and onboarding activities.
Assist with vendor onboarding initiatives, including Supplier Master reconciliation and documentation.
Prepare implementation documentation, process maps, workflow guides, and knowledge articles.
Analyze implementation data and prepare reports to support project tracking and decision-making.
Coordinate with Commercial, Finance, Operations, and Master Data teams to gather implementation requirements.
Maintain implementation trackers and ensure project documentation remains accurate and current.
Participate in meetings, capture action items, and follow through on assigned project deliverables.
Support testing, validation, and quality assurance of implementation processes and documentation.
Present project findings, recommendations, and completed deliverables at the conclusion of the co-op term.

Requirements

Currently enrolled in a post-secondary program in Business Administration, Commerce, Supply Chain Management, Operations Management, Data Analytics, Information Systems, or a related discipline.
Eligible to participate in a recognized co-op program.
Previous work experience is not required.
Experience through academic projects, internships, student organizations, research, or volunteer work involving business analysis, documentation, project coordination, logistics, data analysis, or process improvement is considered an asset.
Strong analytical and problem-solving skills.
Excellent written and verbal communication.
Proficiency with Microsoft Office (Excel, Word, PowerPoint).
Ability to learn new business systems quickly.
Interest in business process improvement and operational excellence.
Familiarity with process mapping or workflow documentation is an asset.
Familiarity with AI tools such as ChatGPT, Claude, or Microsoft Copilot, with an interest in applying them to improve business processes.
Comfortable working with structured data, documentation, and cross-functional stakeholders.
Demonstrates initiative, curiosity, adaptability, professionalism, and a willingness to learn.
Ability to maintain confidentiality and exercise sound judgment when handling business information.

Skills

Business analysis
Documentation
Project coordination
Logistics
Data analysis
Process improvement
Microsoft Office (Excel, Word, PowerPoint)
AI tools (ChatGPT, Claude, Microsoft Copilot)
Process mapping
Workflow documentation

Location

Global

Work Type

Co-op
Full-time

Experience Level

Student
Entry level

Education Level

Post-secondary program in Business Administration, Commerce, Supply Chain Management, Operations Management, Data Analytics, Information Systems, or a related discipline.

Benefits

Competitive salary and annual bonus
Generous vacation time with paid flex day and volunteer days
Comprehensive health & dental benefits starting on day one
Annual health/lifestyle spending account
Defined contribution pension plan
Employee wellness initiatives
Internal training & learning opportunities
Professional development support
Extensive extended health benefits plan
Pension with employer contributions
Retirement savings plan

About the Company

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees, spanning 79 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
We’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World Canada offers a well-rounded total compensation package for all permanent positions that supports health, wellbeing, and career growth.
DP World’s Logistics division is in a period of rapid growth and expansion, having successfully launched over 180 new branches globally since 2022.
We build fully customizable and sustainable contract logistics services to push businesses further and faster.
Our integrated supply chain solutions harness leading logistical expertise and the most comprehensive infrastructure in the industry to elevate and streamline our customers’ contract logistics needs.
Our NVOCC services help navigate complex supply routes with ease, building reliable connections with our customers.
We offer NVOCC services for companies of all sizes, including full and less-than-container (LCL) loads, breakbulk and heavy lift services.
Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions.
We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation.
We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development.
On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.