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About the Role

The Medical Receptionist 1 is the first point of contact for patients and visitors in a healthcare setting, ensuring a welcoming and efficient experience. This role manages patient appointments, handles inquiries, and maintains accurate records to support the smooth operation of the medical office. It requires effective communication and organizational skills to coordinate between patients, medical staff, and administrative teams, contributing directly to the quality of patient care and overall clinic efficiency.

Responsibilities

Greet and check in patients upon arrival, verifying personal and insurance information accurately.
Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical personnel.
Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
Collect co-payments and process billing information as required.
Coordinate with medical staff to manage patient flow and minimize wait times.
Prepare and distribute patient forms and informational materials.
Assist with administrative tasks such as filing, faxing, and managing correspondence.

Requirements

High school diploma or equivalent.
Basic computer skills, including familiarity with Microsoft Office and appointment scheduling software.
Strong communication and interpersonal skills.
Ability to handle sensitive patient information with discretion and maintain confidentiality.

Skills

Strong communication skills
Computer proficiency
Familiarity with EHR systems
Knowledge of medical terminology
Bilingual capabilities
Multitasking skills

Location

Great Neck, NY

Work Type

Full Time

Experience Level

Entry Level

Education Level

High school diploma or equivalent
Certification as a Medical Receptionist or in Medical Office Administration

Benefits

Medical
Dental
Vision
Life Insurance
Voluntary
Time-Off Benefits
EAP
401K
Commuter Benefits

About the Company

Digestive Healthcare Associates