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About the Role

This role focuses on providing safety, crisis intervention, assessment, case management, and education to individuals, with a strong emphasis on suicide prevention and recovery.

Responsibilities

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions.
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans.
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively.
• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
• Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth.
• Monitor and document participants’ progress, adjusting goals and supports as needed to ensure continued engagement and improvement.
• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care.
• Advocate for participants’ rights, ensuring they receive equitable, respectful, and trauma-informed services.
• Conduct one-on-one and small-group sessions on essential life and recovery skills.
• Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations.
• Identify and cultivate new referral resources to expand the program’s reach and impact.
• Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources.
• Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards.
• Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services.
• Participate in staff meetings, training, and program evaluations to support continuous improvement.
• Perform other duties as requested or assigned.

Requirements

• Minimum two years of experience in case management including needs assessment and service planning.
• Valid Wisconsin driver’s license in good standing and current/valid auto insurance.

Skills

• Crisis management
• De-escalation
• Suicide risk assessment (C-SSRS)
• Wellness Recovery Action Plans (WRAPs)
• Safety planning
• Gatekeeper training
• Mental health screenings
• Needs assessments
• Individualized Service Plans (ISPs)
• Case management
• Care coordination
• Resource referral
• Participant advocacy
• Trauma-informed services
• Life skills training
• Recovery skills training
• Suicide prevention awareness
• Community resource navigation
• Financial literacy
• Daily living skills
• Coping skills
• Community outreach
• Collaboration
• Documentation
• Compliance
• Federal regulations

Location

• Madison, WI

Work Type

• Full Time

Experience Level

• Minimum two years of experience in case management

Education Level

• Bachelor’s degree in social services
• Associate degree with 4-5 years of experience in case management including needs assessment and service planning

Salary/Compensations

• $22.00 - $24.00 Hourly

About the Company

• This role is within the Nonprofit - Social Services sector.