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About the Role

HSBC is seeking a Senior Account Manager with proven experience in the Commercial Card arena to generate and drive revenue by identifying, developing, and optimizing client opportunities. This role focuses on new business generation within the Global Payments and Cash Management (GPS) division.

Responsibilities

• Manage a portfolio of 20-25 key card programmes.
• Proactively focus on generating new business opportunities to create income from instigation to implementation.
• Drive programme optimisation and growth through objective setting.
• Manage costs to meet or reduce the target cost-to-income ratio.
• Negotiate terms of new commercial agreements internally and with clients.
• Close sales and process contracts.
• Build relationships with new and existing clients to understand their requirements.
• Attend and support client meetings and conferences.
• Develop and implement new ways of working with key clients for long-term partnerships.
• Implement best practices to support an enhanced customer journey.
• Understand market trends and their likely impact on revenue streams.
• Collect and share competitor and trend analysis.
• Communicate new income opportunities to internal stakeholders.
• Attend networking and local business groups to build networks and stay updated on industry developments.

Requirements

• Proven B2B sales or account management experience.
• A track record of understanding customer needs and delivering excellent customer service.
• A flexible and adaptable approach to change.
• Willingness to support others in responding to change.
• Both verbal and written communication skills.
• Experience of adapting communication style and approach to the audience and message.
• Previous experience in developing commercial income in a similar environment is an advantage.
• Relevant product knowledge including Cards, Commercial Cards, Global Payments Solutions (GPS) is desirable but not essential.
• Experience working in relevant environments, e.g., Commercial Banking is desirable but not essential.
• Experience working in relevant markets or contexts, e.g., European exposure is desirable but not essential.
• Fluency in Spanish, French, German, or Italian is an advantage but not essential.

Skills

• Commercial Card arena experience
• B2B sales
• Account management
• Global Commercial Cards industry understanding
• Commercialisation
• Sales
• Cards
• Commercial Cards
• Global Payments Solutions (GPS)
• Commercial Banking
• European exposure
• Customer service
• Communication skills
• Spanish
• French
• German
• Italian

Location

• Canary Wharf
• London
• National
• Europe

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support
• Contributory pension scheme with a generous employer contribution

About the Company

• HSBC is one of the largest banking and financial services organisations in the world, with a network covering more than 50 countries and territories.
• The company aims to be where the growth is, enabling businesses to thrive and economies to prosper.
• Global Payments and Cash Management (GPS) is a global product line generating over 10% of Group revenues.
• GPS supports Corporate and Institutional Banking, with almost 10,000 people in more than 60 countries.
• GPS is uniquely positioned to help clients make and receive payments across borders and regulations, in multiple currencies.
• HSBC's expertise in Global Payments and Cash Management has been recognised by industry publications as the best global cash manager for corporate and financial institutions in consecutive years.

Equal Opportunity

• Being open to different points of view is important for our business and the communities we serve.
• HSBC is dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
• We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
• We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
• If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.