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About the Role
Step into the heart of cargo logistics where every shipment tells a story. WFS has an exciting opportunity for a committed individual to join our Office Agents Team at London Heathrow. As an Office Agent, you will play a crucial role in facilitating operations smoothly and ensuring effective communication between stakeholders in the freight and cargo transportation process. You will provide essential administrative support diligently and timeously for all freight and cargo movement while adhering to strict security and safety regulations. This role offers the chance to take the next step in your career and contribute to a dynamic, fast-paced environment at the forefront of the cargo industry.
Responsibilities
- Act as a point of contact for customers, providing assistance with inquiries and resolving issues during the shipping process.
- Process inbound and outbound flights and coordinate with carriers.
- Manage driver reception, warehouse, and involved parties to schedule pickups, deliveries, and shipments.
- Track shipments in transit and provide updates to customers.
- Ensure accurate maintenance of all documentation and recordkeeping.
- Ensure import and export shipping documents comply with regulatory requirements and company policies.
- Capture data entries into WFS and other airlines' computer systems.
- Report on discrepancies and damages.
- Provide general administrative tasks.
- Ensure compliance with industry regulations, customs requirements, and shipping laws.
- Resolve service issues via telephone or email.
- Build relationships and liaise with customer airlines and their customers.
Requirements
- Excellent command of the English language in both written and verbal communication.
- Customer Service experience is key.
- Attention to detail with strong organizational skills.
- Basic IT skills required to capture relevant information on airline computer systems.
- Multi-tasking ability and the need to remain calm under pressure.
- Ability to work against tight deadlines.
- Background check including a criminal record check, 5-year employment history, and a drug & alcohol test will be conducted.
Skills
- Air cargo knowledge is desirable.
Location
- London Heathrow
Work Type
- Permanent
- Full Time
Salary/Compensations
- £32,866 - £46,817 / year
Benefits
- Employee Assistance Programme – including access to the We Care service for wellbeing support
- Performance Appraisal & Development – structured management process to help you grow and progress
- Recognition & Rewards – celebrating achievements and contributions
- Car parking onsite
About the Company
- WFS is a global business in the freight and cargo industry.