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About the Role

As an Office Agent, you will play a crucial role in facilitating smooth operations and ensuring effective communication between stakeholders in the freight and cargo transportation process. You will provide essential administrative support for all freight and cargo movement while adhering to strict security and safety regulations. This role offers an opportunity to take the next step in your career and contribute to a dynamic, fast-paced environment at the forefront of the cargo industry.

Responsibilities

• Serve as a point of contact for customers, providing assistance with inquiries and resolving issues during the shipping process.
• Process inbound and outbound flights and coordinate with carriers.
• Manage driver reception, warehouse, and involved parties to schedule pickups, deliveries, and shipments.
• Track shipments in transit and provide updates to customers.
• Ensure accurate maintenance of all documentation and recordkeeping.
• Ensure shipping documents for import and export comply with regulatory requirements and company policies.
• Capture data entries into WFS and other airline computer systems.
• Report on discrepancies and damages.
• Perform general administrative tasks.
• Ensure compliance with industry regulations, customs requirements, and shipping laws.
• Resolve service issues via telephone or email.
• Build relationships and liaise with customer airlines and their customers.

Requirements

• Excellent command of the English language in both written and verbal communication.
• Customer Service experience.
• Attention to detail with strong organizational skills.
• Basic IT skills for capturing information on airline computer systems.
• Multi-tasking ability, calmness under pressure, and ability to work against tight deadlines.
• Background check including criminal record check, 5-year employment history, and drug & alcohol test will be conducted.

Skills

• Air cargo knowledge (desirable)

Location

• London Heathrow

Work Type

• Permanent
• Full-time

Salary/Compensations

• £32,866 - £46,817 / year

Benefits

• Employee Assistance Programme (including We Care service for wellbeing support)
• Performance Appraisal & Development
• Recognition & Rewards
• Car parking onsite

About the Company

• WFS is a global business in cargo logistics.