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About the Role

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

Responsibilities

• Manage escalations and investigations promptly and effectively
• Process beneficiary requests as required for Royal Trust business
• Support a team of 5 members in completing daily tasks held within the team
• Process bill payments, including CRA and Insurance transactions
• Assist in balancing workloads between team members
• Maintain and update procedural documentation to ensure accuracy
• Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI
• Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

Requirements

• Ability to handle multiple requests and prioritize effectively
• Ability to demonstrate strong analytical, mathematical, exception-based processing skills
• Ability to understand and meet business daily support needs on an ongoing basis
• Ability to identify urgent requests and resolve them promptly
• Capacity to manage high volumes during peak times in a fast-paced environment
• Willingness to work overtime as required to meet SLAs and handle high volumes
• Knowledge of mutual funds, settlements, and account reconciliation
• High accuracy in processing, with a willingness to assist other team members
• Comfort in addressing branch inquiries
• Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel

Skills

• Active Learning
• Communication
• Critical Thinking
• Customer Service
• Operational Delivery
• Process Improvements
• Time Management

Location

• 180 WELLINGTON ST W:TORONTO
• Toronto
• Canada

Work Type

• Full time
• Salaried

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
• Commissions
• Stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

About the Company

• At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.