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About the Role

In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, including demographic and financial data, obtains required signatures, communicates mandated patient information, and verifies all information for accuracy. This process includes insurance verification, obtaining precertification/authorization, co-payment collection, and communicating with patients regarding their financial assistance needs.

Responsibilities

Manages incoming calls while providing necessary information.
Greets patients and/or their representatives and provides direction as needed.
Schedules and/or preschedules patient appointments.
Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy.
Identifies services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
Verifies insurance eligibility/coverage and obtains necessary precertification's/authorizations when applicable.
Collects/processes co-payments, deductibles and/or other types of payments.
Provides an estimate of cost when applicable.
Reviews charges in charge review WQs for completeness and accuracy.
Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
Communicates with external customers such as payers, physician offices and other departments.
Accurately sets up new patient records via Care Connect.
If qualified, may be asked to interpret on occasion.
Performs other duties as assigned.
Flexibility and transportation to other medical group locations or other affiliated locations required (RGMG Only).

Requirements

Associate degree
One year of customer service experience
Intermediate computer skills
Excellent customer service and communication skills
Sedentary work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Skills

Customer service
Communication
Computer skills

Location

Rochester, NY

Work Type

Full-time

Experience Level

One year of customer service experience

Education Level

Associate degree

Salary/Compensations

$17.85 - $20.00 per hour

About the Company

Rochester Regional Health is an Equal Opportunity Employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.