Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lead and facilitate human-centered design excellence to drive innovation, meet customer needs, and ensure the bank's long-term success. Advocate for customers in business decisions, balancing commercial aims, delivery feasibility, and regulatory requirements with high-quality customer experiences.

Responsibilities

• Identify and distill needs to support the creation of balanced business cases.
• Deliver high-quality insight and design outputs, managing project budgets and external agencies.
• Facilitate problem statement identification and prioritization across business areas.
• Lead solution discovery and co-ordinate solution/service designs, ensuring solution integrity.
• Evaluate program or product risks to mitigate potential issues through iterative design and testing.
• Build a culture that understands the value of customer-focused, human-centric design.
• Conduct customer research, listening, testing, and market scanning.
• Monitor market trends, competitor insights, and wider macro trends.
• Incorporate colleague feedback into service provision investigations.
• Test designs and experiences through prototypes with target customers and colleagues.
• Translate identified areas for improvement into clear customer and commercial benefits.
• Implement agile ways of working within teams for greater efficiency.
• Deliver accurate insight on core CX outcomes and build awareness around critical customer metrics.
• Promote and build a stronger customer experience culture with stakeholders.
• Contribute to or set strategy, drive requirements, and make recommendations for change.
• Plan resources, budgets, and policies; manage and maintain policies/processes.
• Deliver continuous improvements and escalate breaches of policies/procedures.
• Define jobs and responsibilities, plan for future needs and operations, counsel employees on performance, and contribute to pay decisions (if managing a team).
• Lead specialists to influence department operations, balancing short and long-term goals.
• Demonstrate leadership behaviors to create an environment for colleagues to thrive (if a People Leader).
• Act as a subject matter expert and guide technical direction (if an individual contributor).
• Lead collaborative, multi-year assignments and guide team members (if an individual contributor).
• Identify the need for other specializations and train/guide/coach less experienced specialists (if an individual contributor).
• Advise key stakeholders, including functional leadership teams and senior management.
• Manage and mitigate risks through assessment.
• Demonstrate leadership and accountability for managing risk and strengthening controls.
• Demonstrate comprehensive understanding of organization functions to contribute to business goals.
• Collaborate with other areas of work for business-aligned support.
• Create solutions based on sophisticated analytical thought.
• Adopt and include the outcomes of extensive research in problem-solving processes.
• Build and maintain trusting relationships and partnerships with internal and external stakeholders.
• Use influencing and negotiating skills to achieve outcomes.
• Elevate the quality, consistency, and impact of data visualisations.
• Lead the design and delivery of effective, intuitive, and accessible dashboards.

Requirements

• Advanced Tableau skills, including building complex dashboards, calculations, and interactive features.
• Demonstrated expertise in data visualisation principles and best practices.
• Excellent capability in report writing and presenting insights to senior stakeholders.
• Risk and controls knowledge.
• Change and transformation knowledge.
• Business acumen.
• Strategic thinking.
• Digital and technology knowledge.
• Job-specific technical skills.

Skills

• Human-centred design
• Data visualisation
• Tableau
• Report writing
• Presentation skills
• Agile methodologies
• Customer research
• Market scanning
• Risk management
• Stakeholder management
• Influencing
• Negotiating
• Analytical thinking
• Problem-solving

Location

• Knutsford
• Northampton
• Manchester
• London

Work Type

• Full-time

Experience Level

• Vice President
• Lead

About the Company

• Barclays is seeking a highly skilled Insight & Design Lead to join the Data Decisioning team within the Chief Data & Analytics Office.
• Barclays Values: Respect, Integrity, Service, Excellence and Stewardship.
• Barclays Mindset: Empower, Challenge and Drive.