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About the Role

This role is crucial for ensuring smooth patient flow and administrative operations within our healthcare network. You will be part of a compassionate community dedicated to improving healthcare for all by innovating value-based care and leveraging integrated applications.

Responsibilities

• Greet patients and families, schedule appointments, and arrange hospital and ambulatory admissions/procedures.
• Answer telephones promptly, address caller needs, direct calls, take messages, and demonstrate appropriate telephone etiquette.
• Schedule future appointments, tests, and complete physician-ordered referrals.
• Maintain communication resources, including on-call schedules and physician contact information.
• Prepare new patient charts, ensuring all required forms are included and converting temporary records to permanent ones daily.
• Request medical records and prepare charts with necessary information for physician visits.
• Reconcile encounters daily according to policy and guidelines.
• Monitor supply inventory and submit requisitions for supplies, forms, equipment, or services.
• Perform various clerical duties such as faxing, photocopying, filing, and mailing.
• Obtain, verify, and update patient information while maintaining confidentiality.
• Accurately complete all necessary patient forms.
• Respect patient rights by knocking, using the patient's name, and identifying yourself before entering rooms.
• Establish and maintain positive working relationships with physicians and nursing staff.
• Protect patient and employee privacy and confidentiality.
• Promptly communicate any problems or equipment concerns to the Nurse Manager.
• Arrange for specialty equipment/services.
• Interact with outside vendors and contracted services.
• Submit necessary documents for hospital admissions.
• Collect pre-admission testing data.
• Demonstrate knowledge of insurance and pre-certification requirements.
• Arrange, type, and distribute schedules.
• Maintain office supplies and equipment.
• Provide training to other office staff.
• Log surgical procedures.
• Maintain the scheduling system, including rescheduling and canceling procedures.
• Utilize customer service skills to alleviate patient anxiety.
• Communicate effectively with peers using customer service skills.
• Collate and submit information.
• Communicate repair orders to appropriate personnel.
• Demonstrate good judgment in scheduling procedures to increase physician productivity.
• Demonstrate understanding of fire safety and emergency procedures.
• Perform other job duties as required.

Requirements

• High School Graduate or GED required.
• Ability to communicate in English, both orally and in writing.
• Excellent interpersonal and customer service skills.
• Accurate computer data entry skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Basic proficiency in computer use required.
• Ability to commute to satellite offices as needed.

Skills

• Telephone etiquette
• Computer data entry
• Interpersonal skills
• Customer service skills
• Organizational skills
• Communication skills

Location

• Satellite offices

Work Type

• Full-time

Experience Level

• Previous PSR experience preferred
• Previous office experience preferred

Education Level

• Associate Degree preferred
• Heartsaver certification within 30 days of hire

Salary/Compensations

• $18.13 - $22.02 Hourly

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• We are a physician-led, patient-centric network committed to simplifying healthcare and providing connected care.
• Our providers serve millions of patients in traditional practices, homes, and virtually.
• We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise.
• We ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

• Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.