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About the Role

Effectively manages housekeeping operations in reference to cleanliness of all guest rooms, offices, service areas, event space and public areas of the hotel to meet Ace Brooklyn standards of quality. The Assistant Director of Housekeeping is also responsible for the daily operations of the Laundry, as well as the training, development and communication with staff.

Responsibilities

• Establish proper staffing levels to ensure effective scheduling in alignment with the forecast.
• Ensure opening and closing procedures are in place and adhere to.
• Review and approve payroll, monetary disbursements, allowances, and department expenditures.
• Ensure proper inventories and controls are in place with established par levels.
• Adhere to proper purchasing guidelines and assure usage is in line with purchases.
• Maintain proper established standards via inspections and walkthroughs.
• Maintain proper defect/discrepancies reporting.
• Maintain all employee related disciplines such as training, proactive employee relations, performance appraisals, time and attendance, safety, and coaching / disciplinary process.
• Maintain established customer satisfaction.
• Maintain a great relationship with Union representatives.
• Maintain all renovations and rehab projects within allowed expenditures.
• Maintain minibar operations to Ace Brooklyn standards.
• Maintain Laundry operations to Ace Brooklyn standards and adhering to all safety regulations.
• Maintain positive public relations and pleasant attitude with guests and employees.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Maintain a positive, cooperative relationship with all other departments.
• Attend hotel operational meetings.
• Maintain constant communication with Front Office, Engineering, and Sales Departments to ensure hotel areas are prepared and presentable.

Requirements

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Atelier & Ace Culture & initiatives
• Technologically sound with Google Office/Sheets applications.
• Ability to compute basic mathematical calculations.
• Knowledge of safety initiatives in compliance with OSHA guidelines.
• Ability to understand guests service needs & requests.
• Ability to acknowledge guests requests in a polite manner.
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues.
• Sit, walk, and stand continuously.
• Lift / carry 25lbs (frequently) and 50lbs (occasionally)
• Bend, squat, crawl, and reach above shoulder level.
• Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

Skills

• Other foreign languages preferred.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).

Location

• Brooklyn, NY 11217

Work Type

• Full Time

Experience Level

• Experienced
• Minimum 5 years experience managing a housekeeping department in a similar sized hotel.

Education Level

• Graduate Degree
• Bachelors degree in hospitality management or business administration is required.

Salary/Compensations

• $79,000.00 - $81,000.00 Salary/year

About the Company

• Ace Hotel Brooklyn LLC

Equal Opportunity

• Ace is an Equal Opportunity Employer.