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About the Role

Join our Customer Success team to drive SaaS revenue growth through proactive customer engagement. Leverage data insights to identify upsell opportunities and mitigate churn risks. Provide strategic guidance and product knowledge to help customers unlock value and achieve success.

Responsibilities

• Drive customer engagement by building and nurturing value-creating relationships to understand client finance goals.
• Guide and consult clients to increase engagement and activation of spend management features.
• Identify new business opportunities and product/feature optimizations to increase value for existing accounts.
• Achieve and monitor revenue trajectory using KPIs such as spend engagement, SaaS uplift, and renewals.
• Act as a Product ambassador by compiling and communicating client feedback to internal stakeholders.
• Advise on current and future product features based on client feedback.
• Aim for continuous improvement by designing and delivering client journey touchpoints.
• Increase customer satisfaction and contribute towards long-term retention.

Requirements

• Proven experience in a proactive, commercial-centric role, ideally in a B2B setting.
• Prior experience with upselling products and product features to existing clients.
• Fluent in English (C2).

Skills

• Customer obsessed: Empathize with customer needs and pain points, providing a flawless experience.
• Commercially minded: Demonstrate continuous value, leverage new business opportunities, and negotiate pricing, contracts, and add-ons.
• Clear communicator: Communicate complex topics clearly, concisely, and expertly to diverse audiences.
• Analytical mindset: Use data to prioritize customers, solve problems, identify upsell opportunities, and retain customer happiness.
• Expert Operator: Manage multiple requests, prioritize effectively, and employ a structured, efficient, and effective way of working.

Location

• Berlin

Work Type

• Full-time

Salary/Compensations

• Top-of-market compensation package, including equity.

Benefits

• Top-of-market compensation package, including equity.
• Vibrant offices fostering collaboration and connection.
• Weekly breakfasts and Friday demos.
• 20 days “work from abroad”.
• 600EUR/GBP Learning & Development Budget.
• Other local benefits.

About the Company

• Moss is a SaaS scale-up founded in Berlin with a team of 300+ people from 50+ nationalities across 5 European offices.
• Our ambition is to power every SMB’s spend across Europe with a fully digital, AI-driven, and seamlessly integrated product.
• Over 5000 businesses in Germany, Netherlands, and the UK use Moss' leading spend management product.
• Moss has raised €180 million in funding, backed by renowned tech investors.
• Be part of a culture that thrives on impact and speed, enabling bold moves, fast learning, and accomplishment.
• Moss is a place to fast-track your career.