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About the Role

The Specialist plays a critical role in delivering advanced engineering support for L3Harris’s next-generation tactical communications solutions. In this role, the Specialist works directly with customers in operational environments to provide high-level technical support, system integration, and proactive issue resolution. The position also serves as a key technical liaison to the ACES team, Product Engineering, Product Management, and Sales. This role is well-suited for technically strong, hands-on engineers who enjoy solving complex networking problems, working close to real-world deployments, and contributing to the evolution of innovative tactical systems.

Responsibilities

• Provide advanced technical support for tactical communication systems in lab, field, and customer environments
• Manage and resolve complex customer incidents and technical escalations
• Perform hardware and software system integration of wired and wireless network solutions
• Design, configure, and troubleshoot IP-based network architectures using fielded tactical radio solutions
• Proactively identify potential system or network issues and recommend preventative or corrective actions
• Serve as a technical liaison between customers, Product Engineering, Program Management, and Sales
• Accurately document findings and contribute to internal knowledge sharing, training materials, and best practices
• Support continuous improvement by providing customer feedback and operational insights to product teams

Requirements

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
• Strong foundational knowledge of IP networking concept and protocals
• Working knowledge of routing, switching, and basic network security principles
• Ability to perform root cause analysis and troubleshoot complex, multi-layer technical issues
• Strong communication and interpersonal skills with the ability to work directly with customers
• Willingness to travel in support of customer engagements and field activities
• Experience supporting tactical, RF, or mission-critical communication systems
• Technical proficiency with wideband networking technologies, including but not limited to ANW2C, Wren-TSM, and Wraith, with a capacity to adapt to new and evolving communication systems.
• Enjoy working with people, developing relationships and sharing knowledge.
• Experience contributing to technical documentation, training, or customer enablement
• Interest in emerging technologies and contributing to new product capabilities early in their lifecycle
• Prior Military or worked in a military environment, demonstrating a deep understanding of military protocals and the ability to navigate complex defense-related environments.
• Hands on experience with Network tunneling protocals (e.g. GRE, IPsec, ZeroTear or equivalent)
• Hands on experience with Fielded Applications (e.g., TAK, ICE, InstantConnect)
• Comfortable working in fast-paced, evolving technical environments
• US Government Secret security clearance or ability to obtain.

Skills

• IP networking
• Routing
• Tunneling technologies
• Network tunneling protocols (e.g. GRE, IPsec, ZeroTear or equivalent)
• Fielded Applications (e.g., TAK, ICE, InstantConnect)

Location

• Rochester, NY

Work Type

• 9/80 - Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off
• 35% or more travel

Experience Level

• Minimum 4 years of prior relevant experience (with Bachelor's Degree)
• Minimum 2 years of prior related experience (with Graduate Degree)
• Minimum 8 years of prior related experience (in lieu of degree)

Education Level

• Bachelor’s Degree
• Graduate Degree

Salary/Compensations

• $80,500 - $149,500

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• EAP
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays

About the Company

• L3Harris’s next-generation tactical communications solutions