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About the Role

eBay's Customer Support Platform organization is seeking a highly qualified Senior Engineering Manager to guide strategic engineering initiatives focused on platform modernization, AI-enabled transformation, and driving outstanding performance across key customer support systems. This leader will help evolve enterprise platforms into scalable, cloud-native, connected, and intelligent systems to improve customer experience, operational efficiency, and agent productivity worldwide.

Responsibilities

Lead the build, development, modernization, and continuous improvement of enterprise-scale customer support platforms and services.
Drive transformation of legacy systems into modern web, cloud-native, API-driven, and AI-enabled architectures.
Lead and mentor top-tier engineering groups across multiple initiatives and functional areas.
Collaborate with global engineering, product, program management, infrastructure, security, operations, and commercial groups to align priorities and deliver strategic outcomes.
Participate actively in architecture reviews, technical strategy discussions, and design decisions across multiple platforms and domains.
Drive engineering guidelines across the software development lifecycle, code quality, observability, reliability, scalability, security, and outstanding operational performance.
Act as an evangelist for AI-enabled software development practices, developer efficiency tools, automation, and modern engineering processes.
Drive prioritization and execution across multiple concurrent initiatives in a fast-paced environment.
Improve platform reliability, engineering velocity, customer experience, and efficiency through technology innovation and process improvements.
Influence long-term architecture and platform strategy while balancing business priorities, technical debt reduction, scalability, and operational sustainability.
Represent the organization in leadership reviews, operational governance forums, strategic planning discussions, and cross-functional transformation initiatives.
Foster a strong engineering culture passionate about innovation, accountability, inclusion, collaboration, continuous learning, and technical mastery.

Requirements

12+ years of software engineering experience with significant experience leading engineering teams and large-scale platform initiatives.
Strong hands-on technical expertise in modern full-stack application development.
Strong experience designing and building scalable APIs, microservices, distributed systems, event-driven architectures, and modern frontend technologies such as React.
Deep knowledge of software architecture, system scalability, reliability, resiliency, observability, operational governance, and engineering excellence.
Experience influencing architecture and technical strategy across teams or organizations.
Experience working with globally distributed engineering and business teams across multiple time zones.
Strong communication, stakeholder management, collaboration, and negotiation skills.
Proven ability to mentor engineers, grow technical leaders, and build high-performing engineering organizations.
Strong execution and delivery mindset with ability to balance strategic initiatives, operational priorities, and long-term platform investments.
Technically credible and comfortable participating deeply in architecture and design discussions.
Can simplify complex technical and organizational problems into actionable solutions.
Brings strong ownership, accountability, and operational rigor.
Can influence and collaborate effectively across teams, organizations, and leadership levels.
Balances innovation with pragmatism and execution excellence.
Thrives in environments involving modernization, transformation, and continuous improvement.
Has curiosity, strong analytical depth, and a customer-focused mindset.
Is passionate about building inclusive, high-performing engineering cultures.
Can champion adoption of modern engineering practices, AI-enabled development approaches, and operational excellence across teams.
Can lead through ambiguity, organizational change, and large-scale transformation initiatives.

Skills

Modern full-stack application development
Scalable APIs
Microservices
Distributed systems
Event-driven architectures
React
Software architecture
System scalability
Reliability
Resiliency
Observability
Operational governance
Engineering excellence
AI-enabled development methodologies
Developer efficiency tools
Automation
Modern engineering processes
Java
Spring Boot
Python
REST APIs
GraphQL
Kafka
Docker
Kubernetes
CI/CD systems
Cloud platforms
Infrastructure automation
Modern web application architectures
Frontend/backend integration patterns
GenAI-powered applications

Location

Remote

Work Type

Remote

Experience Level

Senior
12+ years of software engineering experience

Salary/Compensations

$156,800 - $255,300

Benefits

Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits
PTO
Parental leave

About the Company

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.
Our platform empowers millions of buyers and sellers in more than 190 markets around the world.
We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day.
We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Equal Opportunity

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.