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About the Role
Reed in Partnership is seeking a Test Centre Associate to invigilate exams and deliver tests to candidates, ensuring adherence to procedures and guidelines. This role involves providing excellent customer service and supporting candidates through the testing process.
Responsibilities
- Providing a high level of customer service
- Checking candidates ID documents and booking them in on the system
- Ensuring the integrity and security of tests are maintained
- Supervision and invigilation of tests
- Explaining the test process to candidates and supporting with other queries
- Reviewing tests and test centre scheduled
- Performing daily test centre opening and closing procedures
- Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
- Handling and reporting incidents that could impact candidate testing
Requirements
- A full UK driving licence
- Significant demonstrable experience in providing high-quality customer service
- Excellent attention to detail and accuracy
- The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
- Experience in working with diverse customer groups
- Excellent judgment and decision-making skills
- Flexibility in working hours and days, including evenings and Saturday
- The ability to remain calm and deal with confrontational candidates in a professional manner
Skills
- Customer service
- Attention to detail
- Accuracy
- Working under pressure
- Multi-tasking
- Working with diverse customer groups
- Judgment
- Decision-making
- Calmness
- Professionalism
Location
- UK
Work Type
- Part-time
- Occasional shifts
Salary/Compensations
- £14.80 per hour
Benefits
- Long term employment stability
- Satisfaction of assisting people at a key moment in their lives
About the Company
- Reed in Partnership has been delivering public services since 1998.
- We are a British, family-owned company, whose mission has always been to positively transform people and their communities.
- This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Equal Opportunity
- We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.
- We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.