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About the Role

AXIS Capital is seeking a Global Head of Claims Management Information & Insights to lead the design, delivery, and governance of claims management information and insights. This role is crucial for driving optimal claims performance, supporting loss cost improvement, and developing key performance reporting for various claims divisions. The position serves as the authoritative source for Claims MI & Insights, owning the global claims performance narrative and delivering decision-ready reporting to senior leadership and stakeholders.

Responsibilities

Owning and setting the global Claims MI & Insights strategy, standards and governance framework
Establishing clear enterprise accountability for claims performance reporting
Defining priorities and directing capacity to deliver critical business and regulatory outcomes
Exercising independent judgement and challenge to influence senior leadership decisions
Owning and shaping the global claims performance narrative for senior leadership, ExCo and Board(s)
Translating complex claims data into concise, decision-ready insights
Providing forward-looking analysis, thematic trends and clear escalation of risk or performance issues
Representing Claims MI & Insights with authority in enterprise-level forums and discussions
Ensuring consistency, accuracy and comparability of claims MI & Insights across regions and lines of business
Setting and enforcing KPI definitions, controls, versioning and data governance standards
Overseeing regulatory, market and data-call reporting with strong risk and control discipline
Establishing clear ownership and escalation for data quality, integrity and remediation
Owning Claims MI inputs to claims data transformation and enterprise data initiatives
Partnering with Data & Analytics to design, embed and scale new reporting capabilities
Driving modernization of claims MI & Insights through automation, standardization and improved insight
Ensuring new solutions are operationally effective, sustainable and user-centric
Providing strategic leadership, direction and oversight to senior regional performance leads
Holding teams accountable for high-quality delivery and professional standards
Elevating regional outputs into enterprise-level insight and thematic reporting
Building capability, resilience and succession within the Claims MI & Insights function
Board, ExCo and senior management claims and insights reporting
Global claims performance MI & Insights (weekly, monthly and quarterly)
Large loss, CAT and event-driven reporting
Regulatory returns, market reporting and data-calls
Operational, compliance, controls and audit metrics
Resource, capacity and workforce insight
Market, Lloyd’s and AXIS-specific risk reporting
Take on additional duties, responsibilities and activities appropriate to the nature of this role.

Requirements

Proven experience in Specialty markets in North America and within a Lloyd’s / London Market Insurer
Solid domain knowledge of claims and claims processes, procedures, and systems.
A good understanding of the Bureau processes, the role of Xchanging, Lloyds KPI’s and reporting standards, ability to navigate through the London Market systems
Deep experience with business analytics, reporting and visualization tools including Power BI and other Microsoft tools including Excel, PowerPoint and Word
Familiarity with collaboration tools including Microsoft SharePoint and Webex
Exceptional analytical skills and adept at handling multiple complex data sets
Demonstrable success in creating and delivering actionable management reports and insights
Experience designing and delivering education material and training to system users
Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
Experience working on cross functional teams, collaborating, actively participating, and delivering solutions.
Strong organizational, critical thinking, problem solving, analytical, and quantitative skills including the ability to analyze and interpret financial and claims data.
Proven prioritization skills with the ability to balance both the immediate needs with broader organizational strategies.
The ability to issue spot and escalate issues that could present challenges to a project or the organization.
Willingness to assume additional responsibilities and undertake professional qualifications for personal and professional growth.
Good conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross functional relationships and partnerships.

Skills

Specialty markets
Lloyd’s / London Market Insurer
Claims domain knowledge
Claims processes, procedures, and systems
Bureau processes
Xchanging
Lloyds KPI’s and reporting standards
London Market systems
Business analytics
Reporting
Visualization tools
Power BI
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft SharePoint
Webex
Analytical skills
Management reports
Training delivery
Communication skills
Cross-functional team collaboration
Organizational skills
Critical thinking
Problem solving
Quantitative skills
Financial data analysis
Claims data analysis
Prioritization
Conflict resolution

Location

London, UK
North America
London
Dublin
NJ
NYC
Toronto

Work Type

Hybrid
Travel may be associated with this role

Experience Level

Senior leadership role
Build a team of two direct reports

Salary/Compensations

170-200K

About the Company

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance.
We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.
We proudly maintain an entrepreneurial, disciplined and ethical corporate culture.
As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people.
We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.
This means that we bring our whole selves to work.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.