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About the Role

As part of BMO’s North American Retail & Small Business Payments department, the Director, Network Management, Governance and Revenue Optimization leads a team accountable for Pricing, MasterCard and Visa Governance, and Value Added Services for retail and small business credit cards in Canada.

Responsibilities

• End-to-end ownership of pricing for retail and small business credit cards in Canada, including changes to interest rates, fees, rewards policies, and automated customer level pricing programs.
• Lead periodic pricing change initiatives, managing the full cycle from ideation to measurement and reporting.
• Identify opportunities to increase NPS related to customer pricing by collaborating with customer experience teams.
• Track key revenue drivers and provide input on forecasting and financial results with the finance team.
• Manage BMO’s partnership with MasterCard and Visa, developing and executing a strategy to optimize financial performance, risk management, and customer experience.
• Support team members in creating and executing governance strategies for other critical partnerships.
• Serve as the strategic contact for internal and partner stakeholders on network relationships, supporting contract negotiations and acting as the primary point of contact.
• Manage all contractual and partnership obligations, ensuring effective performance against business objectives and meeting KPIs and SLAs.
• Introduce and sustain controls to manage Contract, Legal, Outsourcing, and Operational Risks associated with network relationships.
• Effectively manage the financial aspects of network partnerships, including forecasting, invoice validation, and performance reporting.
• Manage a portfolio of cardholder benefits and value-added services.
• Lead the Value-added services strategy refresh to optimize, refresh, and innovate.
• Manage contractual and supplier requirements for existing and new partners.
• Liaise with other lines of business within the payments team and across the bank.
• Manage risk related to the portfolio and ensure compliance with all laws, rules, and BMO policies.
• Assist in resolving customer escalations related to value-added services and implement process changes to prevent customer issues.

Requirements

• 6-8 years financial management experience
• 3–5 years partner relationship management experience
• 3–5 years payments experience preferred
• Strong track record delivering results in ambiguous and challenging situations
• P&L management experience
• Minimum undergraduate university degree, an MBA or other post-graduate degree, or equivalent industry related experience preferred
• BMO organizational knowledge an asset
• Risk management experience an asset
• Project management experience an asset

Skills

• Excellent business acumen and strategic planning
• Proven ability to establish conducive working relationships with partners and managers across different business units and groups
• Proven ability to influence without authority and drive change
• Excellent communication skills (oral and written) with ability to frame and effectively communicate complex problems
• Excellent problem solving skills
• Strong financial, quantitative, analytic and business casing skills
• Proven ability to manage multiple facets of a complex business and effectively prioritize most important business levers and initiatives
• Strong time management and project management skills
• Team-oriented, collaborative and flexible
• Leadership skills
• Strong attention to detail

Location

• Toronto, ON, CAN

Work Type

• Full time

Experience Level

• 6-8 years financial management experience
• 3-5 years partner relationship management experience
• 3-5 years payments experience preferred

Education Level

• Minimum undergraduate university degree
• MBA or other post-graduate degree
• Equivalent industry related experience

Salary/Compensations

• $110,500.00 - $192,500.00

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

About the Company

• At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
• As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
• To find out more visit us at https://jobs.bmo.com/ca/en.

Equal Opportunity

• BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.