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About the Role

We are building a relationship-oriented bank for the modern world, seeking talented and passionate professionals dedicated to doing what's right for our clients. At CIBC, we empower our team members to make a meaningful impact and value them for who they are and what they contribute.

Responsibilities

• Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes.
• Take accountability for client issues and collaborate for better solutions.
• Introduce clients to our mobile banking applications.
• Help clients better manage their banking needs.

Requirements

• You need to be legally eligible to work at the specified location(s).
• Where applicable, must have a valid work or study permit.
• May be asked to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process.

Skills

• Accountability
• Banking
• Client Issue Resolution
• Customer Engagement
• Customer Experience (CX)
• Teamwork

Location

• Toronto

Work Type

• On-site
• Full-time

Salary/Compensations

• Competitive salary
• Incentive pay

Benefits

• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers recognition program
• Purpose Day (paid day off for growth and development)

About the Company

• CIBC is building a relationship-oriented bank for the modern world.
• At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
• Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
• CIBC offers a career, not just a paycheck.
• Our spaces and technological toolkit make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition.

Equal Opportunity

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
• We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
• If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.