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About the Role

This role supports the clinical, educational, and academic programs in the Division of Colon and Rectal Surgery, requiring a high degree of independence and judgment in a fast-paced environment.

Responsibilities

• Perform complex secretarial and administrative duties with minimal direction.
• Manage time and calendars for clinical, administrative, research, education, and academic commitments.
• Triage and manage telephone calls, resolving scheduling and coordination issues.
• Coordinate patient scheduling across multiple practice sites and manage referrals.
• Obtain patient medical records to facilitate care.
• Schedule appointments, imaging, surgeries, and other testing.
• Obtain authorizations for clinic visits, procedures, and surgeries.
• Maintain patient records, including office charts and billing documentation.
• Transcribe, proofread, and ensure accuracy of written materials, including medical reports and correspondence.
• Research hospital medical records for requested information.
• Scan patient information into records and send reports/recall letters.
• Perform front-end billing functions and pre-verify insurance.
• Manage incoming mail and ensure timely attention and follow-up.
• Coordinate transfer of patient studies between facilities.
• Assist with department hiring processes by training new staff.
• Provide coverage for absences within the division, off-site locations, and department.
• Serve as primary contact for managing off-site practice locations, ensuring cleanliness and compliance.
• Interface with front desk staff at off-site locations to coordinate scheduling.
• Work at the front desk completing check-in and check-out processes.

Requirements

• High School diploma and 2 years of relevant experience required, or equivalent combination of education and experience.

Skills

• Medical Terminology
• Experience with surgical/appointment scheduling software (such as Flowcast)
• Experience with electronic medical records
• Demonstrated customer relations skills
• Knowledge of medical terminology
• Proficiency in word processing, spreadsheets, and presentation software
• Functional knowledge of ICD10 coding
• Functional knowledge of insurance company referrals/precertification
• Functional knowledge of worker’s compensation and demographic information
• Functional knowledge of various office equipment

Location

• 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Work Type

• Full time
• Regular

Education Level

• High School diploma

Salary/Compensations

• $19.62 - $26.49

About the Company

• As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Equal Opportunity

• The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.