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About the Role

The Senior Manager of Technology leads strategic planning and execution of technology initiatives, overseeing IT infrastructure management for optimal performance and security. This role drives innovation, collaborates with cross-functional teams, manages budgets, and develops policies for compliance and data security. The ideal candidate will mentor the technology team, analyze emerging trends, and maintain vendor relationships.

Responsibilities

Lead the strategic planning and execution of technology initiatives to support the organization's goals.
Oversee the management of the IT infrastructure, ensuring optimal performance, security, and availability.
Drive innovation in technology solutions to enhance service delivery and operational efficiency.
Collaborate with cross-functional teams to integrate technology solutions with business processes.
Manage the technology budget and ensure cost-effective resource allocation.
Develop and implement technology policies, standards, and procedures to ensure compliance and data security.
Mentor and develop the technology team, fostering a culture of continuous learning and improvement.
Ensure the successful deployment and maintenance of technology systems and applications.
Analyze and assess emerging technologies and trends to inform strategic planning.
Establish and maintain relationships with technology vendors and partners to ensure service quality and value.

Requirements

Ability to travel 20%
Completed Bachelors Degree or relevant work experience required
3-5 years of experience working a Tier 2 or 3 IT support environment
2+ years of management experience preferred

Skills

Leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet.
Maintaining, managing, and optimizing a variety of data communication networks and systems to ensure seamless connectivity and performance.
Working with and understanding security solutions from leading vendors such as Okta, Crowdstrike, Palo Alto, Proofpoint, CyberArk, SailPoint, Fastly, FireEye, and Fortinet.
Defining, designing, building, and maintaining robust systems and solutions by leveraging systems and infrastructure effectively.
Overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied.
Examining, cleaning, transforming, and modeling data to discover useful information, draw conclusions, and support decision-making.
Strategic Thinking
Leadership
Innovation
Change Management
Problem-Solving
Communication
Technical Expertise
Collaboration
Continuous Improvement
Decision-Making

Experience Level

Senior Manager
3-5 years of experience working a Tier 2 or 3 IT support environment
2+ years of management experience preferred

Education Level

Bachelors Degree

Benefits

Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

About the Company

Since 1989, SHI International Corp. has helped organizations change the world through technology.
We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
The heartbeat of SHI is our employees – all 7,000 of them.
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Equal Opportunity

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.
We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status