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About the Role

We are looking for an experienced and customer-focused royalty professional to join Warner Chappell Music on a 13-month maternity cover. Reporting to the UK Head of Administration, you will play a key role in ensuring our writers and clients continue to receive the high standard of service they expect, while maintaining the smooth running of our UK Royalty function. You will work across royalty processing, client services, reporting and administration, supporting accurate and timely royalty distributions while resolving client queries with professionalism and care. Working closely with colleagues across Finance, Copyright, Income Tracking and Royalty Processing, you will help deliver a seamless experience for our songwriters and rightsholders. This is an opportunity to join an experienced and collaborative team, quickly build trusted relationships across the business, and make an immediate impact by maintaining operational excellence throughout the maternity cover period. You will also contribute to ongoing process improvements and support wider administration projects that continue to enhance the service we provide to our writers and clients.

Responsibilities

Support the successful delivery of all outbound royalty distributions for UK signed clients, assisting throughout the Royalty Close process.
Maintain accurate royalty, payee and financial information within our royalty systems.
Support royalty statement reviews and quality assurance activities to ensure accurate client accountings.
Assist with internal and external royalty audits as required.
Deliver exceptional customer service to our writers and clients, acting as a trusted first point of contact for royalty and administration queries.
Register and onboard clients to our Client Portal, providing demonstrations and ongoing support.
Maintain accurate client records, including contact information, banking details and tax information.
Support clients in making the most of our Client Portal and mobile application.
Produce royalty reporting, earnings analysis and ad hoc reporting using BI/Tableau and other reporting tools.
Analyse royalty statements and financial data to identify trends, discrepancies and opportunities for improvement.
Enter, validate and maintain high volumes of financial and royalty data with exceptional accuracy.
Support reporting requirements across the UK Administration team.
Partner with Copyright, Finance, Income Tracking and Royalty Processing teams to deliver a seamless administration experience.
Support departmental projects and wider administration initiatives to achieve team objectives and KPIs.
Identify opportunities to improve processes and contribute ideas for system enhancements.
Participate in team and department meetings, sharing knowledge and best practice across the business.

Requirements

Experience working in an analytical or data driven role within Music Publishing.
An understanding of the international collection society framework that supports the collection and distribution of royalties to songwriters.
You are passionate about music and committed to delivering exceptional service for songwriters and rightsholders.
You are a proactive self-starter who enjoys learning new systems and continuously improving the way you work.
You have excellent analytical skills and enjoy working with large volumes of financial and royalty data.
You have exceptional attention to detail and understand the importance of data accuracy.
You are confident in managing competing priorities while consistently delivering high-quality work.
You communicate professionally and build trusted relationships with both internal stakeholders and external clients.
You are comfortable resolving client queries with empathy, professionalism and efficiency.
You have strong organisational and time management skills.
You are highly proficient in Microsoft Excel, including pivot tables, formulas and data analysis, and are keen to continue developing your technical skills.
Experience using SAP or other finance systems
Proficiency with Microsoft Office and Google suites including sheets.
Ability to design high-quality decks and visual materials using presentation platforms, such as Canva or Google Slides.
A proactive approach to integrating Generative AI (e.g., Gemini) into everyday work to support and streamline daily tasks and overall productivity.

Skills

Microsoft Excel
Pivot tables
Formulas
Data analysis
BI/Tableau
Reporting tools
Microsoft Office
Google suites
Google Sheets
Canva
Google Slides
Generative AI
Gemini

Location

Work Type

Onsite
Full-time

Experience Level

3 or more years experience working in a related role within Music Publishing

About the Company

At Warner Chappell Music (WCM) - the global music publishing arm of Warner Music Group (WMG) - we shape the culture of songwriting and champion songs that resonate for generations by creating transformational opportunities for songwriters everywhere.
Our people and culture are at the epicenter of our company, and we are looking for team members who share our service-oriented mindset and have a passion for looking after our songwriters.
The UK Royalty Department plays a vital role within Warner Chappell Music’s UK Administration team, ensuring our songwriters, clients and partners receive accurate and timely royalty payments.
Working alongside our Copyright team, we support one of Warner Chappell’s largest signing territories and help deliver an exceptional service to some of the world’s most successful songwriters and rightsholders.
Powered by TANGO, Warner Chappell’s cloud-based Deals & Royalties platform, we combine industry expertise with innovative technology to manage every stage of the royalty lifecycle.
Our team is passionate about delivering operational excellence while continuously improving the experience we provide to our writers and clients.
Songwriters are our inspiration; we are their partners, collaborators, and crusaders.
Songwriters shape culture; and here at Warner Chappell Music we help hone their craft, build their careers, and protect their legacies.
We value curiosity, collaboration, and commitment – which helps set us apart and helps us in our commitment and global service to our songwriters.
We are Warner Chappell Music - where songwriters are heard.
As part of the larger Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members.
Here, we turn dreams into stardom and audiences into fans.
We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity, Collaboration, and Commitment.
Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.
We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadruner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike.
And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide.
Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX.
In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.

Equal Opportunity

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.