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About the Role
We are seeking a Senior Full Stack Engineer to build a real-time voice AI product that makes live conversations natural and reliable, reducing latency, improving conversation flow, and making voice interactions an effective channel for AI-driven support.
Responsibilities
- Design and implement backend services powering real-time voice conversations, focusing on latency, reliability, and observability.
- Build integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services.
- Ship end-to-end product features across backend systems and user-facing web experiences when required.
- Improve platform reliability and performance: monitoring, tracing, autoscaling, and failure recovery.
- Address real-time interaction challenges such as turn-taking, interruptions, responsiveness, and graceful handoff to humans.
- Partner with product and design to deliver voice experiences that feel polished and human.
Requirements
- Solid backend fundamentals with experience designing APIs, async systems, and scalable integrations.
- Hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols.
- Product-driven engineering mindset — you ship user-facing features and care about UX quality.
- Ability to debug and optimize latency and reliability issues in production systems.
- Enjoys cross-functional collaboration with product, design, and ML/speech teams.
- 3+ years building production software, with significant backend engineering experience.
- Experience with real-time or event-driven systems (WebRTC, SIP, streaming APIs).
- Proficiency in Python or equivalent backend languages and async architectures.
- Experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations.
- Familiarity with LLMs, speech models, or conversational AI production infrastructure.
- Experience on fullstack teams shipping both backend and frontend user experiences.
- Expertise in diagnosing performance and reliability issues under real-time constraints.
Skills
- Python
- WebRTC
- WebSockets
- SIP
- API design
- Async systems
- Scalable integrations
- Real-time systems
- Telephony protocols
- LLMs
- Speech models
- Conversational AI
- Frontend development
Location
- US
Work Type
- Hybrid
Experience Level
- Senior
- 3+ years
Salary/Compensations
- $145,000.00-$217,000.00
Benefits
- Bonus
- Incentives
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- We power billions of conversations with brands you know and love.
- Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
- If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.