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About the Role
This role involves dispatching technicians and serving as a primary point of contact, focusing on efficiency, productivity, and customer satisfaction.
Responsibilities
- Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools.
- Serve as the primary point of contact for technicians within a geographic market or territory.
- Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing.
Requirements
- High school diploma or equivalent.
- 3+ years’ experience in dispatch, customer service, and/or restaurant management.
- Intermediate experience in Microsoft Office / Windows-based environment.
- Ability to learn unique and proprietary software.
- Excellent verbal and written communication skills.
- Previous SAP experience.
Skills
- Dispatch management tools
- Microsoft Office
- Windows-based environment
- SAP
Location
- Albany, NY
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $22 to $26 hourly
About the Company
- Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment.
- Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Equal Opportunity
- Smart Care is an Equal Employment Opportunity/Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.
- All qualified individuals are encouraged to apply.
- If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.