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About the Role
Velocity Black by Capital One offers a reimagined concierge service for the digital age, leveraging AI, human experts, and modern interfaces to help high-performance individuals maximize their potential. This role is within the rapidly growing travel team, focusing on providing exceptional service to members by selecting optimal travel arrangements and ensuring seamless experiences.
Responsibilities
- Assisting clients in booking travel ranging from commercial flights to hotels to vacation homes and car rentals
- Using Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers
- Working with global suppliers to ensure our clients are receiving the best rates, perks, and service in the market
Requirements
- Proven experience at a travel agency
- Experience using Global Distribution System (GDS) and other online travel booking systems
- A passion for travel
- Strong analytical skills and attention to detail
- Clear verbal and written communication skills
- Ability to work in high-pressure environment with tight deadlines
- High level of intuition to anticipate and exceed client needs
- Flexible working hours - available to work on evenings and weekends
Skills
- Global Distribution System (GDS)
- Online travel booking systems
- Analytical skills
- Attention to detail
- Verbal communication
- Written communication
Location
- Remote
- UK Residents only
Work Type
- Permanent
- Remote
Experience Level
- Associate
Benefits
- Up to £5,000 in funding for external qualifications
- Competitive pension
- Performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Option to buy 5 additional days of leave
- Private medical insurance
- Enhanced parental leave
About the Company
- Our Mission: We’re on a mission to be a force for good in lending.
- Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
- What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.
Equal Opportunity
- We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.
- We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.
- Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.
- Capital One is committed to diversity in the workplace.
- If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.