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About the Role

The French Localization Specialist is responsible for ensuring that French internal communications and customer-facing touchpoints are grammatically correct, consistent, accurate, adhere to our editorial style guide and brand guidelines, and have been reviewed and approved by the necessary stakeholders. They are accountable for the final approval of their deliverables and review of the finished product. They must be an expert in localization and translation norms, processes and technology. This role is a key resource within Capital One's French localization hub, supporting globalization efforts across various teams and content types, including internal and HR communications and systems for French-Canadian associates, and customer-facing materials for francophones across Canada.

Responsibilities

Providing high-quality French translations and localization of English content, collaborating with the process team and external language service providers when required.
Revising French content to ensure consistency with brand standards, editorial guidelines and guidance from legal and compliance.
Reviewing French experiences to ensure alignment with the English intent and Enterprise-level requirements.
Maintaining up-to-date knowledge of fast-evolving localization technology and industry standards.
Utilizing Trados Enterprise, our Translation Management System (TMS), for receiving, completing and delivering localization work.
Advocating internally for localization best practices and educating stakeholders on the value and importance of French content quality.
Advocating for the customer and ensuring that communications are delivered in plain language.
Maintaining a fundamental understanding of all products, marketing language, legal disclosures, and various types of Enterprise content (e.g., internal communications and systems).
Collaborating with business partners across the Enterprise to gather and integrate feedback, resolving conflicts/inconsistencies and addressing stakeholder concerns throughout all stages of development.
Being accountable for final approval of deliverables and a last review of the finished product.

Requirements

4+ years of experience in localization/translation.
Excellent localization, translation, editing, and proofreading skills, with a strong command of Canadian French (grammar, punctuation and spelling).
Understanding of cultural nuances and regional variations within French-speaking Canada.
Knowledge of localization best practices for diverse content types.
Meticulous attention to quality and detail.
Strong technical acumen, including proficiency with TMSs (preferably Trados Enterprise) and machine translation tools, as well as working knowledge of Adobe Workfront and generative AI technology (e.g., Google Gemini).
Proficient with Google Workspace, Microsoft Office and Adobe Acrobat Pro.
Excellent communication skills (written and verbal) in English.
Highly collaborative and organized; able to facilitate discussion and manage multiple priorities and tight deadlines while proactively communicating with stakeholders.
Strong relationship-building skills, including managing interactions with new intent requesters.
Ability to proactively identify and flag potential issues (including legal and compliance risks) to management.

Skills

Localization
Translation
Editing
Proofreading
Canadian French
Trados Enterprise
Translation Management System (TMS)
Machine translation tools
Adobe Workfront
Generative AI technology
Google Gemini
Google Workspace
Microsoft Office
Adobe Acrobat Pro
Communication skills
Relationship-building skills
Localization Quality Assurance (LQA)
Linguistic testing
Content management systems

Location

161 Bay Street (93021), Canada, Toronto, Toronto, Ontario

Work Type

Hybrid

Experience Level

Senior Associate

Education Level

Degree/diploma in localization/translation, linguistics, communications or a related field.

Salary/Compensations

$94,800 to $108,200

Benefits

Full coverage for spouses, domestic partners and dependents
One-time Work From Home allowance
Up to $3,000 in mental health coverage
Up to $5,000 in annual tuition subsidies

About the Company

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.
We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.
Are you ready to redefine what’s next?

Equal Opportunity

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.