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About the Role

This role oversees the development and relationship management of designated third-party product and service providers. The primary focus is driving category objectives, which include ensuring robust governance, continuous risk monitoring, strategic cost management, and successful project delivery.

Responsibilities

• Build, maintain and develop effective and sustainable partnerships with third parties to ensure seamless service delivery across relevant Capital One Lines of Business (LOBs)
• Ensure third-party suppliers strictly adhere to Capital One policies, frameworks and processes, as well as relevant legislation and regulatory requirements
• Source, evaluate, and onboard new third-party partnerships to meet evolving business needs where required
• Drive end-to-end contract management by establishing proactive renewal and exist strategies aligned with business requirements and timelines
• Design, monitor and review on a regular basis, third party management information and reports against committed service levels
• Liaise across third party providers to resolve conflicts and develop mutually beneficial relationships between them and internal customers
• Ensure that appropriate governance and audit arrangements are in place and operated effectively with each third party
• Effectively manage change management resulting from altering conditions that could impact business processes, services or products
• Facilitate rapid delivery of ad hoc / project requests
• Establish and maintain effective reporting and information exchange mechanisms to deliver clear, timely, and actionable insights.
• Ensure regular meetings / interactions with internal customers to relay relevant information

Requirements

• At least 3 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively
• At least 3 years experience in a supply chain or third party relationship management function
• Strong market knowledge within different sourcing and supplier management categories relevant to the credit card business to include deep negotiation, communication, contract and influencing skills with the ability to optimize on pricing structures.
• Strong organizational and prioritization skills
• Ability to work in a fast-paced environment
• Ability to navigate ambiguity and strong critical thinking skills
• Strong communication skills

Skills

• negotiation
• communication
• contract management
• influencing
• pricing optimization
• organizational skills
• prioritization skills
• critical thinking skills

Location

• 161 Bay Street (93021), Canada, Toronto, Toronto, Ontario

Work Type

• hybrid

Experience Level

• Senior Associate
• 3 years

Education Level

• Bachelor's degree in Engineering, Business, Commerce, or Science, or other recognized Procurement or Supply Chain accreditation

Salary/Compensations

• $94,800 to $108,200

Benefits

• full coverage for spouses, domestic partners and dependents
• one-time Work From Home allowance
• up to $3,000 in mental health coverage
• up to $5,000 in annual tuition subsidies

About the Company

• For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
• We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.
• We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.
• We are looking for a dynamic leader who is as passionate as we are with helping Canadians succeed with credit. The Third-Party Management Team provides third party services utilizing integral governance practices to support Capital One’s strategic objectives.

Equal Opportunity

• Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
• If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.