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About the Role

State Street’s Cyber Data & Analytics (CyberDNA) team is seeking a Global Operational Excellence Lead to establish world-class operational governance, resilience, and continuous improvement across cyber security data, analytics, and AI platforms. This role is critical in protecting State Street, its clients, and partners from sophisticated global threat actors by ensuring cybersecurity platform operations are resilient, scalable, and efficient.

Responsibilities

Lead the global operational excellence strategy for Cyber Security platforms, products, and services.
Design and implement enterprise production management frameworks, operating models, governance processes, and performance metrics.
Establish and mature incident, problem, change, release, availability, capacity, resilience, and service management processes.
Drive operational transformation by leveraging AI and autonomous agent technologies to enhance efficiency, automate workflows, and scale intelligent operations.
Partner with Product Management, Engineering, Security Operations, Risk, Audit, and Compliance teams to improve operational effectiveness.
Drive operational readiness and lifecycle management for cybersecurity products and platforms.
Develop KPI, SLA, and SLO frameworks to measure service performance and customer outcomes.
Establish and govern quality management and information security management practices aligned with ISO 9001 and ISO 27001 requirements.
Lead continuous improvement, automation, and process optimization initiatives.
Lead root cause analysis activities and drive sustainable corrective and preventive actions.
Ensure operational compliance with internal controls, regulatory requirements, and audit expectations.
Manage vendor relationships, contractual obligations, and operational performance of strategic partners.
Provide executive-level operational reporting and strategic recommendations.
Mentor globally distributed teams while fostering a culture of accountability, operational discipline, and continuous improvement.

Requirements

Deep expertise in Infrastructure/platforms and application operations, engineering, and enterprise service delivery.
Strong Product Management experience with the ability to align operational priorities to business objectives.
Deep expertise in public cloud operations (AWS/Azure/GCP), cloud-native platforms, SRE/DevOps practices, ITIL-based service management, operational governance, resiliency engineering, automation, observability, capacity & performance management, incident/problem/change management, and continuous service improvement for large-scale mission-critical environments
Proven success in designing and implementing production management frameworks and operational governance models.
Strong knowledge of ITOM, ITSM, ITIL, SRE, DevOps, Operational Excellence, and Service Management practices.
Experience supporting mission-critical cybersecurity platforms such as SIEM, Security Lakehouse, SOAR to power Security Operations.
Demonstrated ability to drive global process transformation and operational maturity initiatives.
Strong analytical, problem-solving, and executive communication skills.
Experience managing globally distributed teams and large-scale operational environments.
Knowledge of regulatory compliance, risk management, audit readiness, and operational controls.
Experience leveraging AI, automation, and analytics to improve operational efficiency and service quality.
Strong knowledge of ISO 9001 Quality Management Systems (QMS) and ISO 27001 Information Security Management Systems (ISMS), including certification and audit preparedness.
Experience within highly regulated industries such as financial services.
Experience driving operational transformation, operational maturity programs, and AI-enabled operations.

Skills

AI
Analytics
Automation
Public cloud operations (AWS/Azure/GCP)
Cloud-native platforms
SRE/DevOps practices
ITIL-based service management
Operational governance
Resiliency engineering
Observability
Capacity & performance management
Incident/problem/change management
Continuous service improvement
SIEM
Security Lakehouse
SOAR
ISO 9001
ISO 27001

Location

Local time

Work Type

Hybrid
Full-time

Experience Level

12+ years of experience in Cyber Security, Technology Operations or Engineering leadership.
7+ years of experience in operational governance, production management, or service management leadership roles.
Demonstrated experience leading global teams and enterprise-scale operational programs.

Education Level

Bachelor's degree in Cyber Security, Computer Science, Information Technology, Engineering, Business administration or related field.
Master's degree (MBA or related technical discipline).

Salary/Compensations

$120,000 - $202,500 Annual

Benefits

Competitive and comprehensive benefits packages
Generous medical care, insurance and savings plans
Flexible Work Program
Wealth of development programs and educational support
Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to our Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Eligibility for certain tax advantaged savings plans
Paid volunteer days
Matching gift program
Access to employee networks

About the Company

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Equal Opportunity

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.