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About the Role

Pigment is seeking a Learning Operations Manager to scale the company's customer, partner, and certification education ecosystem. This role focuses on the operational foundation for learning, certification, and partner enablement, managing the learning technology ecosystem and driving program adoption, certification growth, and learner engagement.

Responsibilities

Manage the operational execution of customer and partner education programs at scale.
Design and continuously improve operational workflows to reduce manual effort and increase program efficiency.
Identify opportunities to automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows and platform automation.
Evaluate emerging AI tools and capabilities that improve learner support, program administration, and operational scalability.
Develop repeatable systems that allow education programs to grow without linear increases in administrative effort.
Support the growth and adoption of Pigment certification programs across customers and partners.
Help develop certification pathways that support learner progression from foundational to advanced expertise.
Partner with stakeholders to drive awareness, participation, and completion rates.
Support train-the-trainer initiatives that expand Pigment's education delivery capacity.
Contribute to the growth of the broader implementation talent ecosystem through scalable education programs.
Leverage AI-assisted engagement strategies to improve learner activation, certification completion, and program participation.
Use data and predictive insights to identify opportunities to improve learner progression through certification pathways.
Experiment with AI-enabled approaches for talent ecosystem growth and readiness.
Serve as primary administrator for the LMS and supporting learning technologies.
Design scalable learning operations that combine platform capabilities, workflow automation, and AI-driven processes.
Build and maintain automations that reduce manual administration across enrollment, reporting, certifications, learner support, and content operations.
Partner with internal teams to integrate learning systems with business systems and AI-enabled workflows.
Evaluate and implement emerging AI capabilities that improve learning operations, personalization, content discoverability, and learner engagement.
Maintain governance, data quality, security, and platform integrity while continuously improving operational efficiency.
Use AI-powered analytics and reporting tools to identify trends in learner behavior, certification adoption, and program effectiveness.
Develop dashboards that provide actionable insights to stakeholders across Customer Education, Partner Enablement, and Customer Experience.
Leverage predictive and behavioral data to improve learner journeys and certification outcomes.
Continuously identify opportunities where automation and AI can improve operational performance and learner experience.

Requirements

4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields
Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions
Proven ability to manage cross-functional programs and operational workflows
Experience supporting customer education, partner education, enablement, certification, or talent development initiatives
Strong analytical skills with the ability to use data to improve adoption, engagement, and program outcomes
Comfortable balancing strategic program goals with operational execution
Excellent stakeholder management skills and ability to collaborate across Customer Education, Enablement, Customer Success, Product, and People teams
Experience working in a high-growth SaaS environment preferred
English Fluent
Demonstrated experience leveraging AI, automation, or workflow orchestration tools to improve operational efficiency.
Strong curiosity about emerging AI technologies and their application to learning, enablement, and program operations.
Proven ability to identify manual processes and redesign them into scalable, automated workflows.
Comfortable experimenting with new technologies and rapidly incorporating them into day-to-day operations.
Experience with workflow automation platforms, AI copilots, or no-code automation tools is a strong advantage.

Skills

Learning Operations
Education Programs
Certification Management
Enablement Operations
LMS Administration
Cross-functional Program Management
Operational Workflow Management
Customer Education
Partner Education
Talent Development
Analytical Skills
Data Analysis
Stakeholder Management
SaaS Environment
AI
Automation
Workflow Orchestration
AI Technologies
Workflow Automation Platforms
AI Copilots
No-code Automation Tools

Location

New York
San Francisco
Toronto
Paris
London
Austin

Work Type

Remote-friendly environment
Flexible working hours

Experience Level

4+ years of experience

Benefits

Competitive package
Stock options
Bike2work scheme
Trust and flexible working hours
Brand new offices
High-end equipment

About the Company

Pigment is the AI-powered business planning and performance management platform built for agility and scale.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team.
If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

Equal Opportunity

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.