Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Vice President, Program Management Lead within the Private Client Office, you will bring a structured, collaborative, and outcomes-driven approach to moving the business forward. In this role, you will operate as an extension of the Business Manager—combining project leadership with business management to define priorities, structure work, track progress, and communicate impact. You will partner closely with the Business Manager to drive PCO expansion with key stakeholders, helping the organization remain agile and on track against key timelines. You will also partner closely with Finance, Sales Strategy, Technology, and Location Strategy to drive key initiatives, enable disciplined governance, and ensure leaders have clear visibility into progress, risks, and decisions needed.

Responsibilities

Drive a portfolio of strategic initiatives from intake through execution, adoption, and impact measurement, ensuring clear scope, milestones, and stakeholder alignment.
Partner closely with the Business Manager to drive PCO expansion with key stakeholders, keeping workstreams agile, aligned, and on track against critical timelines.
Partner with Location Strategy (strategy owner) and key stakeholders to translate location strategy into actionable plans, business readiness, and coordinated execution.
Monitor weekly field performance dashboards and leading indicators to pinpoint hot spots, drive field conversations, and solution targeted actions to improve outcomes.
Own the structure and coordination of field leader business reviews for partnerships and sponsorships, partnering with Finance for data and insights; manage pre-reads, support facilitation, and drive actions and commitments to closure.
Coordinate cross-functional inputs to Field Leadership onboarding (e.g., Sales Strategy, Technology, Finance, and other partners as needed), ensuring readiness, clear communications, and continuous improvement based on feedback.
Coordinate cross-functional planning and delivery with Finance, Sales Strategy, and Technology, integrating dependencies, risks, and sequencing into a single plan of record.
Identify opportunities to streamline processes and standardize templates to improve consistency, transparency, and execution discipline across PCO.
Proactively surface risks and issues, escalate appropriately, and drive timely resolution while maintaining momentum and stakeholder trust.

Requirements

4+ years’ experience in business management, strategy, consulting, or program/portfolio management in a complex, matrixed environment.
Strong stakeholder management skills with the ability to influence, align, and drive decisions across senior partners.
Proven ability to independently structure ambiguous problems, build actionable plans, and deliver outcomes across multiple workstreams.
Strategic thinker who is equally comfortable diving into operational details as they are into driving execution.
Excellent written and verbal communication skills, with experience creating executive-level updates and facilitating forums.
Proficiency in Microsoft Office (Word, Excel, PowerPoint); comfort building concise dashboards and leadership-ready materials.
Willingness and ability to travel 10-20% of the time.

Skills

Business management
Strategy
Consulting
Program/portfolio management
Stakeholder management
Influencing
Alignment
Decision driving
Problem structuring
Actionable planning
Outcome delivery
Strategic thinking
Operational detail orientation
Execution driving
Written communication
Verbal communication
Executive-level updates
Forum facilitation
Microsoft Office (Word, Excel, PowerPoint)
Dashboard building
Leadership-ready material creation
Cross-functional stakeholder relationship management
Risk and controls familiarity
Field organization support
Service mindset
Needs translation
Scalable solution development
Measurable outcome achievement

Experience Level

4+ years

Education Level

Bachelor’s Degree in Business, Economics, Finance or related discipline (or equivalent experience)

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Equal Opportunity

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans