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About the Role
Honest Networks is seeking a Client Relationship Manager (CRM) to expand our 5G internet network through marketing and event campaigns. The CRM will build and maintain customer relationships, resolve issues, and ensure customer satisfaction to grow our subscriber base in new communities.
Responsibilities
- Act as the company representative to building partners.
- Build strong relationships with clients and partners, proactively addressing inquiries and concerns.
- Coordinate network expansions into new properties with landlords, property managers, building employees, and third-party vendors.
- Negotiate marketing rights to drive subscriber growth through mutually beneficial solutions.
- Develop and execute strategies to meet or exceed sales forecasts.
- Plan, procure, market, and execute marketing events.
- Educate customers on integrated solutions like Security, VoIP, Wi-Fi management, and online streaming services to drive conversions.
- Respond promptly to customer inquiries and update customer databases.
- Create marketing campaigns to increase subscribers.
Requirements
- Must be local to the New York Tri-State area.
- Ability to cover territory via mass transit in New York City, Jersey City, Hoboken, Westchester, and Stamford, CT.
- Comfortable working in public settings, including venues in Manhattan, Brooklyn, Jersey City, Stamford, and Westchester.
- 1-2 years of customer service or customer-facing experience.
- Ability to read, understand, and follow directions for onboarding new buildings and hosting event materials.
- Flexible working schedule, including occasional early mornings or evenings for events.
Skills
- Customer service
- Marketing
- Event planning
- Sales
- Communication
- Problem-solving
- Technology-focused (internet, Wi-Fi, VoIP)
- Detail-oriented
Location
- New York Tri-State Area
Work Type
- Full-time
- On-site
Experience Level
- 1-2 years
Salary/Compensations
- OTE range: $82,000 - $92,000 (base $70,000 - $80,000) with commission potential.
Benefits
- Metrocard reimbursement
- 10 days of paid time off (PTO) per year
- 7 days of paid sick leave per year
- Medical and dental benefits
- 401k program inclusion after 3 months of employment
About the Company
- Honest Networks provides high-quality, affordable internet service to foster community growth, learning, creativity, and enjoyment.
- We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
- We offer gigabit internet service at transparent and affordable prices with exceptional customer service.
- We employ individuals with high integrity, a strong work ethic, and a passion for continuous learning.
- We operate in a fast-paced, results-oriented, and mission-driven environment.
- Learn more at www.honest.net.
Equal Opportunity
- Honest is committed to providing equal employment opportunities to all individuals.
- We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic.
- We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.