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About the Role
The Chelsea Harbour Hotel is seeking a dynamic and energetic Executive Head Housekeeper to oversee the housekeeping operation and contribute to the overall guest experience. This role requires strong attention to detail, a passion for service excellence, and the ability to create memorable, personalised guest moments while maintaining the highest operational standards.
Responsibilities
- Lead and develop the catering/housekeeping team to deliver consistently high service standards in line with Chelsea Harbour brand values
- Manage staffing levels, rotas, payroll inputs, recruitment, training, and performance reviews
- Oversee day‑to‑day operations, including linen, stock control, equipment, uniforms, and VIP room checks
- Ensure health & safety, COSHH compliance, and completion of all mandatory training
- Control costs, reduce wastage, and identify opportunities to improve departmental efficiency and profitability
Requirements
- Ability to multitask
- Capacity to proactively manage housekeeping operations
- Knowledge of Opera, H&S, large hotel operations
- Experience supporting refurbishments or renovation projects
- Skill in communication, guest service and leadership
- Personable, Approachable, Calm under pressure
- Flexible
Skills
- Communication
- Guest service
- Leadership
- Opera
- H&S
- Large hotel operations
Location
- Chelsea Harbour
Work Type
- Full-time
Experience Level
- Executive
Benefits
- HOD Bonus Scheme
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Company
- Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry