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About the Role

Sofitel New York is seeking a self-motivated hospitality professional to join its dynamic sales and marketing team as a Sales & Marketing Coordinator. This role supports the Director of Sales and Marketing and Marketing Managers with all aspects of the marketing process, requiring a detail-oriented, proactive individual capable of managing multiple priorities in a fast-paced luxury hospitality environment.

Responsibilities

Assist the Marketing Manager with daily tasks.
Serve as the primary liaison between the hotel and group partners/planners, communicating professionally and responding promptly via phone and email.
Prepare VIP amenities.
Manage booking links and reservation changes.
Ensure timely payment processing.
Greet clients on-site and ensure their experience is successful.
Support the Director of Sales and Marketing with general office administration.
Assist with light marketing projects.
Manage vendor relationships.
Prepare purchase orders.
Handle corporate office requests and community partner communications.
Provide light support to the business travel team.
Support the design, production, and execution of digital and printed marketing collateral, including in-house brand materials, signage, video displays, promotional posters, flyers, and food & beverage menus.
Ensure all printed and digital materials, guest communications, and property signage adhere strictly to brand guidelines.
Assist the external social media agency with content creation ideas, editorial planning, and prompt review of draft posts.
Assist with on-site coordination for photoshoots and video productions.
Coordinate influencer stays, managing itineraries, stays, and on-property logistics.
Assist with regular updates and content management across brand and group web platforms, ensuring accuracy of information, offers, and visual assets.

Requirements

Minimum of one year of hotel experience.
Luxury hotel background preferred in the primary market.
Experience with Microsoft Outlook and Excel required.
Experience with Delphi, Opera, and Cvent preferred.
Passion for customer service.
Outgoing and spirited personality.
Exceptional written and verbal communication skills.
Desire to meet and exceed expectations.
Organized with a team player attitude.
Willingness to assist with additional projects or requests.
Some schedule flexibility requested at high demand times.
Front desk experience preferred.
Must be legally eligible to work in the United States.
The hotel is unable to assist candidates in obtaining work authorization documents.

Skills

Customer service
Communication skills
Organization
Teamwork
Microsoft Outlook
Microsoft Excel
Delphi (preferred)
Opera (preferred)
Cvent (preferred)
Graphic design (support)
Social media coordination
Content creation
Web platform maintenance

Location

New York

Work Type

On-property
Permanent
Full-Time

Experience Level

Entry Level

Salary/Compensations

$29.00 - $31.00 per hour

Benefits

Employee Discount Travel Program
Employee Assistance Program (EAP)
Extended healthcare plan coverage
Opportunity to develop talent and grow with the Company
Ability to make a difference through Corporate Social Responsibility activities
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through Accor Academies
Opportunity to earn qualifications while you work
Exposure to all ACCOR Hotels Worldwide

About the Company

At Sofitel New York, luxury is more than a standard—it’s a feeling.
At Accor, we are committed to diversity, inclusivity, and valuing the richness of different nationalities, backgrounds, and stories.
We care for the world around us: our teams, our guests, our establishments, and our environment.
Our mission is human and essential: to bring cultures together, open windows on the world, and provide unforgettable experiences.
We prioritize helping our 'heartists' grow professionally and personally.
We dare to question the status quo, challenge ourselves, take risks, and dream the impossible.
We believe in teamwork, caring, respecting differences, and valuing all voices.