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About the Role
Sofitel New York is seeking a self-motivated hospitality professional to join its dynamic sales and marketing team as a Sales & Marketing Coordinator. This role supports the Director of Sales and Marketing and Marketing Managers with all aspects of the marketing process, requiring a detail-oriented, proactive individual capable of managing multiple priorities in a fast-paced luxury hospitality environment.
Responsibilities
- Assist the Marketing Manager with daily tasks.
- Serve as the primary liaison between the hotel and group partners/planners, communicating professionally and responding promptly via phone and email.
- Prepare VIP amenities.
- Manage booking links and reservation changes.
- Ensure timely payment processing.
- Greet clients on-site and ensure their experience is successful.
- Support the Director of Sales and Marketing with general office administration.
- Assist with light marketing projects.
- Manage vendor relationships.
- Prepare purchase orders.
- Handle corporate office requests and community partner communications.
- Provide light support to the business travel team.
- Support the design, production, and execution of digital and printed marketing collateral, including in-house brand materials, signage, video displays, promotional posters, flyers, and food & beverage menus.
- Ensure all printed and digital materials, guest communications, and property signage adhere strictly to brand guidelines.
- Assist the external social media agency with content creation ideas, editorial planning, and prompt review of draft posts.
- Assist with on-site coordination for photoshoots and video productions.
- Coordinate influencer stays, managing itineraries, stays, and on-property logistics.
- Assist with regular updates and content management across brand and group web platforms, ensuring accuracy of information, offers, and visual assets.
Requirements
- Minimum of one year of hotel experience.
- Luxury hotel background preferred in the primary market.
- Experience with Microsoft Outlook and Excel required.
- Experience with Delphi, Opera, and Cvent preferred.
- Passion for customer service.
- Outgoing and spirited personality.
- Exceptional written and verbal communication skills.
- Desire to meet and exceed expectations.
- Organized with a team player attitude.
- Willingness to assist with additional projects or requests.
- Some schedule flexibility requested at high demand times.
- Front desk experience preferred.
- Must be legally eligible to work in the United States.
- The hotel is unable to assist candidates in obtaining work authorization documents.
Skills
- Customer service
- Communication skills
- Organization
- Teamwork
- Microsoft Outlook
- Microsoft Excel
- Delphi (preferred)
- Opera (preferred)
- Cvent (preferred)
- Graphic design (support)
- Social media coordination
- Content creation
- Web platform maintenance
Location
- New York
Work Type
- On-property
- Permanent
- Full-Time
Experience Level
- Entry Level
Salary/Compensations
- $29.00 - $31.00 per hour
Benefits
- Employee Discount Travel Program
- Employee Assistance Program (EAP)
- Extended healthcare plan coverage
- Opportunity to develop talent and grow with the Company
- Ability to make a difference through Corporate Social Responsibility activities
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through Accor Academies
- Opportunity to earn qualifications while you work
- Exposure to all ACCOR Hotels Worldwide
About the Company
- At Sofitel New York, luxury is more than a standard—it’s a feeling.
- At Accor, we are committed to diversity, inclusivity, and valuing the richness of different nationalities, backgrounds, and stories.
- We care for the world around us: our teams, our guests, our establishments, and our environment.
- Our mission is human and essential: to bring cultures together, open windows on the world, and provide unforgettable experiences.
- We prioritize helping our 'heartists' grow professionally and personally.
- We dare to question the status quo, challenge ourselves, take risks, and dream the impossible.
- We believe in teamwork, caring, respecting differences, and valuing all voices.