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About the Role

Success Academy is seeking a Senior IT Executive Support Specialist to provide white-glove, high-touch technology support for C-suite executives, board members, and key stakeholders. This role requires advanced technical expertise, absolute discretion, and exceptional emotional intelligence to ensure seamless technology experiences for the leadership team.

Responsibilities

• Provide concierge-level, priority technical support for all executive hardware, software, mobile devices, and home office setups.
• Troubleshoot complex issues across multi-platform environments (macOS, Windows, iOS, Android) with minimal downtime.
• Manage high-priority incidents with urgency, root-cause analysis, and clear, non-technical communication.
• Oversee and support high-stakes boardroom meetings, hybrid conferences, and live webcasts using Microsoft Teams, Zoom, and enterprise AV hardware.
• Ensure flawless audio-visual, display, and network connectivity before and during critical executive presentations and board sessions.
• Coordinate device provisioning, secure configuration, and lifecycle management for all executive assets.
• Partner with the Cybersecurity team to enforce stringent security policies without disrupting executive workflows.
• Conduct regular preventive maintenance on executive hardware and communication channels.
• Handle highly sensitive and confidential corporate information with strict discretion and adherence to company compliance standards.
• Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel or critical business events.

Requirements

• Minimum of 5 to 7 years in enterprise IT support.
• At least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment.
• Advanced troubleshooting proficiency in macOS, iOS, Windows 11, and Microsoft 365 ecosystem.
• Experience with enterprise Mobile Device Management (MDM) platforms (e.g., Intune, Jamf).
• Familiarity with modern enterprise video conferencing hardware and room systems (Crestron, Logitech, Teams Rooms).
• Solid understanding of enterprise networking, VPNs, and secure remote access protocols.
• Impeccable communication and interpersonal skills with a calm, patient demeanor under pressure.
• High emotional intelligence and the ability to anticipate executive technology needs proactively.
• Uncompromising integrity and commitment to data privacy and discretion.

Skills

• macOS
• iOS
• Windows 11
• Microsoft 365
• Mobile Device Management (MDM)
• Intune
• Jamf
• Microsoft Teams
• Zoom
• Crestron
• Logitech
• Teams Rooms
• Enterprise networking
• VPNs
• Secure remote access protocols

Experience Level

• 5 to 7 years in enterprise IT support
• 3 years supporting C-level executives or VIP stakeholders

Salary/Compensations

• $140,000—$160,000 USD

Benefits

• Full benefits program
• Opportunities for professional growth

About the Company

• Success Academy Charter Schools is a large, fast-growing, and high-performing network of public charter schools.
• We are growing fast in New York and expanding to Florida.
• We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.
• When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

Equal Opportunity

• Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.
• We are an equal opportunity employer and value diversity at our organization.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.