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About the Role

The medical receptionist will assist the department with the coordination of daily front desk operations and other duties to ensure efficient workflow and patient care.

Responsibilities

• Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
• Take appropriate messages and ensure their proper delivery.
• Assess telephone calls, determining urgency and referring urgent medical queries to a physician or nurse immediately.
• Maintain a clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes, including verifying patient demographics and insurance information.
• Obtain patient signatures on applicable patient forms and have the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect and process any necessary payments.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays, or backlogs.
• Communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind patients of any necessary documentation required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals, authorizations, and eligibility verification.
• Telephone patients regarding changes in the physician’s schedule or appointment rescheduling.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising the office manager.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekends, as needed.
• Update and maintain the integrity of client information.
• Perform all other duties as assigned by management.

Requirements

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.
• Proficient in using an EMR and a practice management system.
• Medical terminology knowledge.
• Strong customer-service skills.

Skills

• Organizational skills
• Communication skills
• Verbal communication
• Written communication
• Typing skills
• Telephone etiquette
• EMR proficiency
• Practice management system proficiency
• Medical terminology
• Customer service skills

Location

• Center Moriches, NY

Work Type

• Full time

Experience Level

• 1-2 years of experience working as a Medical Receptionist handling front desk operations in a high-volume physician practice.

Education Level

• High School diploma/GED
• Graduate of an accredited Medical Office Administration program

Salary/Compensations

• $19.78 - $24.72

About the Company

• StaffCo is a Professional Employer Organization (PEO) duly organized and registered under the New York Professional Employer Organization law.
• StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining.
• StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.
• SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.
• Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes.
• The employees are private sector employees of StaffCo, not public sector employees of SUNY.
• The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

Equal Opportunity

• CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
• CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
• Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.