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About the Role
Our Account Manager is a proactive, collaborative post-Sales role responsible for building and maintaining strong, long-lasting partner relationships, ensuring customer satisfaction through retention, holding periodic business reviews, and identifying new business opportunities within existing accounts. This role requires a blend of sales acumen, customer service skills, and strategic thinking.
Responsibilities
- Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs/targets.
- Act as a trusted partner and subject matter expert to existing and future restaurant partners.
- Understand partner needs and business objectives to proactively and successfully identify and action on solutions that drive value and success.
- Act as a liaison between the partner and internal teams (e.g., Product, Support, Engineering) to resolve any issues or challenges promptly and effectively.
- Stay up-to-date with industry trends, competitor activities, and new product offerings to better serve and advise partners.
- Accurately track and update communications in Salesforce in real time.
Requirements
- 3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS.
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making.
- Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
- Experience with Salesforce, ServiceNow, or other CRM tools.
- Experience working in or with restaurants or food-related entities/clients.
- Experience in a start-up environment.
Skills
- Sales acumen
- Customer service skills
- Strategic thinking
- Communication
- Relationship building
- Adaptability
- Organization
- Problem-solving
- Analytical skills
Location
- Austin, Texas
Work Type
- In-person
- Office environment
Experience Level
- 3+ years
Salary/Compensations
- $85,000
Benefits
- Generous PTO and company holiday policy
- Company paid Short Term Disability
- 100% employer covered health and dental insurance for direct employees
- Vision plan available
- Child Care Benefits
- Generous parental leave
- Dog-friendly workspace
- Daily lunches and snacks
About the Company
- inKind connects passionate diners with exceptional restaurants across the country.
- inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
- Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding.
- From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
- Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often.
- Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
Equal Opportunity
- inKind is an Equal Opportunity Employer.
- We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment.
- Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.