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About the Role
Brown's Hotel, a historic London landmark, seeks dedicated individuals to maintain immaculate hotel rooms and ensure guests experience exceptional comfort and quality, upholding the Rocco Forte Hotels' standard of world-class hospitality.
Responsibilities
- Clean and maintain rooms to the highest standards.
- Restock supplies and ensure amenities are in place.
- Respond promptly and courteously to guest requests.
- Maintain cleanliness and organization in assigned areas.
- Report maintenance issues or damages to management.
- Uphold hygiene and safety standards at all times.
Requirements
- A genuine passion for delivering exceptional, unrivalled 5-star service.
- A positive attitude and a willingness to learn, adapt, and grow.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment and handle multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Skills
- Exceptional service delivery
- Communication
- Teamwork
- Adaptability
- Work ethic
- Attention to detail
Location
- London
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- Discounted hotel rates
- Food and Beverage discounts
- Spa treatment discounts
- Learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832. Located in Mayfair, it offers easy access to luxury boutiques and cultural attractions.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.