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About the Role

Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. This pivotal role combines precision, efficiency, and a commitment to safeguarding our clients’ financial privacy. As a trusted representative, you will facilitate seamless banking transactions while upholding the highest standards of operational security and compliance.

Responsibilities

• Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Cross-sell and educate clients on the Bank’s diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs). Maintain detailed reports and logs to ensure compliance and accurate record retention.

Requirements

• High School Diploma or equivalent
• Proven experience in customer service and cash handling
• Strong verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Highly organized with exceptional multitasking abilities
• Ability to thrive in small team environments
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.
• Previous banking or financial services experience.

Skills

• Customer service
• Cash handling
• Verbal communication
• Multitasking
• Organization

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $17.50- 19.50/ hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account with an annual employer contribution
• 401(k)-retirement plan with generous employer match
• Paid time off
• 11 paid federal holidays
• Training and professional development programs
• Tuition reimbursement
• Reduced fees and rates on certain loan products

About the Company

• At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers.
• We believe that our people are our greatest asset and consider our employees as family.
• We value each team member’s contribution and offer a supportive, collaborative work environment.
• Trustco Bank values dedicated professionals committed to excellence.
• If you thrive in a dynamic environment and aspire to grow within the banking industry, we invite you to become part of our esteemed team.

Equal Opportunity

• Trustco Bank is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
• This includes, but is not limited to, the following: Hiring, placement, upgrading, transfer, demotion or promotion; Recruitment, advertising or solicitation for employment; Treatment during employment; Rates of pay or other forms of compensation; Selection for training, including apprenticeship; Layoff or termination.
• It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.