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About the Role

The Delivery Manager will lead the successful implementation or optimization of our solutions for clients within their designated region (North America, EMEA). This role is responsible for managing projects end to end, including project plans, coordinating professional services activities, and building strong client relationships to ensure successful project delivery. The ideal candidate will combine project management expertise, client relationship skills, and operational excellence to drive positive customer outcomes and on-time, on-budget project completion.

Responsibilities

Develop and maintain comprehensive project plans that align with client objectives and delivery methodology
Track and manage project milestones, timelines, and deliverables to deliver key client outcomes
Identify, assess, and mitigate project risks throughout the implementation lifecycle
Coordinate resource allocation and cross-functional team activities
Ensure project deliverables meet quality standards and client expectations
Manage scope, budget, and timeline expectations with clients and internal teams
Build and maintain strong relationships with key client stakeholders
Conduct regular client check-ins and status meetings
Set and manage client expectations throughout the implementation process
Ensure clients are informed, supported, and aligned with project activities
Act as a primary point of contact for client implementation inquiries
Anticipate potential issues and proactively address client concerns
Guide clients through the implementation journey from kickoff to go-live
Coordinate activities between client teams and internal functional groups
Inform clients of operating model, implementation methodology, and milestone expectations
Provide guidance to clients on implementation best practices and requirements
Manage escalations and resolve implementation challenges
Ensure smooth transition from implementation to ongoing support
Partner with PS pre-sales and sales teams to scoping new opportunities where needed
Contribute to the development of statements of work, including scope, effort estimates, and timelines
Participate in client presentations outlining professional services methodology and approach
Support proposal development for implementation services
Provide input on implementation feasibility and resource requirements for potential projects
Maintain accurate project documentation including plans, status reports, and meeting notes
Track and report on project KPIs and metrics
Identify and implement process improvements for delivery efficiency
Collaborate with other Delivery Managers to standardize best practices
Contribute to the development of implementation methodologies and tools
Coordinate activities across cross-functional implementation teams
Provide guidance to Associate Delivery Managers and implementation team members
Foster collaboration between Consultants, Solutions Architects, and other team members
Communicate effectively with all project stakeholders
Contribute to knowledge sharing and team capability development

Requirements

4+ years of experience in project management, client delivery, or related roles
History of successfully managing software implementation projects
Experience building and maintaining client relationships
Background in managing cross-functional teams
Experience with software implementation or SaaS deployment
Strong knowledge of project management methodologies and best practices
Excellent planning, organizational, and time management abilities
Experience managing multiple projects simultaneously
Ability to identify and mitigate project risks effectively
Proficiency with project management tools and techniques
Excellent written and verbal communication abilities
Strong presentation and facilitation skills
Experience setting and managing client expectations
Problem-solving and conflict resolution capabilities
Ability to build trust and credibility with clients
Adaptability and flexibility in dynamic environments
Strong attention to detail and process orientation
Ability to work under pressure and meet deadlines
Analytical thinking and decision-making capabilities
Understanding of software implementation processes and challenges
Willingness to travel up to 20% (domestic and international) to support client engagements

Skills

Project Management
Client Delivery
Software Implementation
SaaS Deployment
Client Relationship Management
Cross-functional Team Management
Project Planning
Risk Mitigation
Resource Allocation
Scope Management
Budget Management
Timeline Management
Communication
Presentation
Facilitation
Problem-Solving
Conflict Resolution
Adaptability
Attention to Detail
Process Orientation
Analytical Thinking
Decision-Making

Location

North America (ET)
Major business hubs

Work Type

Hybrid
Flexible

Experience Level

4+ years of experience

Education Level

Bachelor's degree or commensurate experience
Project Management Professional (PMP) certification or equivalent preferred
Agile/Scrum certifications a plus

Salary/Compensations

Generous base salary and commission plan

Benefits

23 vacation days
10 sick days
1 annual volunteer day
1 day off for your birthday
Medical coverage
Dental coverage
Vision coverage
Life insurance
Accidental Death & Dismemberment (AD&D) coverage
5% match on 401(k)
No vesting schedule after first 90 days
Electric Vehicle lease option through salary sacrifice scheme

About the Company

Unily offers an awesome team culture focused on achieving results and having fun.
The company provides an industry-leading, ever-evolving product that is used internally.
Unily offers flexibility, operating on a hybrid basis and encouraging a sustainable work/life balance.
The company provides bright and modern office spaces with amenities like a well-stocked kitchen, ample parking, and the option to bring dogs to work.
Unily is committed to sustainability and giving back to the community, offering a paid volunteering day, an employee matching charity donation scheme, and EV leasing options.

Equal Opportunity

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