Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Accommodations Clerk is the first point of contact for guests, responsible for greeting, collecting waivers and payments, and ensuring a smooth check-in experience. This role combines hospitality, organization, payment handling, and guest communication.
Responsibilities
- Greet guests and provide room assignments and check-in information
- Collect required waivers and payments during check-in
- Process cash and credit card payments through the point-of-sale system
- Issue receipts and correct change
- Explain the property layout, amenities, and local recommendations
- Answer guest questions by phone, text, email, or in person
- Monitor arrivals and departures to ensure rooms are guest-ready
- Communicate guest requests or concerns to the appropriate department
- Prepare and distribute welcome packets, lodging materials, and signage
- Perform other duties as requested by management to support operations
Requirements
- Able to walk around the property and assist guests as needed
- Comfortable using computers, tablets, phones, and point-of-sale equipment
- Able to carry items such as linens, welcome bags, or signage weighing up to 25 pounds
- Prior experience is preferred, but training is available for the right candidate
- Friendly and professional with strong communication skills
- Organized, detail-oriented, and able to multitask
- Comfortable handling cash, credit cards, and guest payment information
- Comfortable using or learning Excel, point-of-sale software; training provided
- Flexible availability, including evenings, weekends, and event days
Skills
- Hospitality
- Organization
- Payment handling
- Guest communication
- Computer use
- Tablet use
- Phone use
- Point-of-sale equipment use
- Cash processing
- Credit card processing
- Excel
- Point-of-sale software
Work Type
- Flexible
- Event-based