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About the Role

HSBC Global Payment Solutions (GPS) is a leader in Cash Management services. The Global Merchant Services Team under GPS is responsible for managing the product life-cycle from development to commercialisation, focusing on Digital Merchant Services (DMS) new features and working with sales teams to commercialise products.

Responsibilities

• Lead product design and enhancement for merchant services, collaborating with IT, Operations, risk stewards, and other stakeholders to meet deadlines.
• Drive commercialisation of merchant services, including updating collaterals, organising marketing events, leading sales enablement, managing deal pipelines, and overseeing client implementation.
• Gather market feedback and conduct competitor analysis with sales and relationship teams to differentiate products and price deals.
• Explore partnerships with external payment providers, platforms, and schemes, as well as internal teams like Retail Banking and Markets, to create end-to-end client solutions.
• Obtain risk dispensation approval for exceptional cases and achieve desired business outcomes in collaboration with GPS Sales & Coverage teams.
• Monitor revenue and cost from schemes and vendors, track NFI actual vs. target, and support product governance and risk management activities.

Requirements

• Proven cash management product or sales experience.
• Prior corporate transaction banking experience is preferred.
• Experience in merchant acquiring or card business is preferred.
• Experienced in product project/program management.
• Demonstrable experience in co-creation with IT & internal business partners.
• Ability to deliver creative and flexible customer solutions.
• Good business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
• Well-developed communication skills with client-facing experience.
• Ability to deliver compelling presentations.
• Strong analytical skills with the ability to provide recommendations for decision-making.

Work Type

• Hybrid

Benefits

• Tailored professional development opportunities
• Competitive pay and benefits package
• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support
• Contributory pension scheme with generous employer contribution

About the Company

• HSBC is one of the largest banking and financial services organisations globally, with a network spanning over 50 countries and territories.
• The company aims to be where the growth is, enabling businesses to thrive, economies to prosper, and helping people fulfil their hopes and realise their ambitions.

Equal Opportunity

• HSBC is dedicated to creating diverse and inclusive workplaces, irrespective of gender, ethnicity, disability, religion, sexual orientation, socio-economic background, or age.
• The company is committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone.
• HSBC is a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria.
• Candidates requiring accommodations during the recruitment process can contact the Recruitment Helpdesk via hsbc.recruitment@hsbc.com.