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About the Role

The Operations Manager is a key figure in Flint’s international network, serving as a first point of contact and advisor on operational, workplace, and business-support matters. This role involves hands-on office management, executive support, and technology onboarding, while also proactively identifying issues, connecting people across the business, and providing practical guidance. The Operations Manager significantly shapes the day-to-day office experience, ensuring a welcoming, well-organized, and enjoyable work environment.

Responsibilities

Act as a first point of contact and general adviser for Partners, Senior Advisers and staff on operational, workplace and business-support matters, using sound judgement to resolve issues directly or escalate them appropriately.
Build strong working relationships across regional offices and functions (HR, IT, Marketing, Finance) to provide joined-up advice and resolve cross-functional issues efficiently.
Act as a trusted and discreet sounding board for colleagues raising day-to-day queries or concerns, maintaining confidentiality on sensitive matters.
Develop a strong professional network and profile across the business, becoming a recognised go-to contact for practical guidance and support.
Identify opportunities to improve office processes and share best practice across the international network.
Provide diary support for designated Partners on an agreed basis, helping to protect their time for client and business priorities.
Act as a coordination point between regional Partners and other EA or operations functions, ensuring consistent and joined-up support.
Assist with Senior Advisor administration, including timesheet reminders and scheduling (in the relevant region only).
Arrange ad hoc travel booking when required.
Act as the primary liaison and trusted point of contact with the workspace provider, managing Flint’s requirements and resolving operational issues on the business’s behalf.
Maintain a professional and well-presented office environment, ensuring all areas are tidy, fully stocked and organised.
Advise and support Partners in the evaluation and selection of new office space as required.
Own Health and Safety compliance for the office, maintaining logs, organising first aiders/fire marshals and assisting with risk assessments.
Maintain petty cash and manage receipts/expenses as required.
Organise suppliers, deliveries and local maintenance (e.g., coffee machine, flower supplier, cleaners, printer, caterers, etc.) as needed.
Assist in answering and maintaining the mainline telephone, often the first point of contact for the business.
Champion team morale through the organisation of wellbeing initiatives and the celebration of local holidays and key events.
Own the distribution of office-wide communications relating to building and wellbeing matters.
Maintain and update country-relevant Intranet pages, ensuring colleagues have access to accurate, current information.
Provide guest and reception support, acting as the face of Flint and ensuring a professional and welcoming office environment.
Provide meeting room support, including booking and setup as required.
Provide operational support for client events, including logistics and coordination.
Lead the planning and delivery of regional away days and team social events.
Support Partner and group events where required.
Coordinate and order laptops and other IT equipment for new joiners, supporting physical set-up with the IT team when needed.
Liaise with the IT team to ensure new joiners are set up on relevant systems.
Manage distribution list requests, ensuring timely and accurate updates (in the relevant region).
Process SharePoint access requests for new and existing employees.
Order and distribute PC consumables as required.
Coordinate new joiner induction logistics, including scheduling and room arrangements, acting as their first point of contact into the business.
Liaise with Marketing on new joiner requirements and communications, including photo requirements.
Support new starter fire/health and safety training and additional risk assessments if needed.

Requirements

Proven experience in an operations, office management or EA role, ideally within a professional services environment.
Strong organisational skills with the ability to manage multiple priorities simultaneously.
Excellent attention to detail and a proactive approach to problem-solving.
Confident, credible communicator, comfortable advising and liaising with colleagues at all levels of seniority, including Partners.
Sound judgement, with the ability to assess issues, provide practical guidance, and know when to escalate.
Familiarity with IT systems and office technology; comfortable processing access and distribution requests.
Experience working with workspace or facilities providers.
Collaborative and team-oriented, with a genuine willingness to support colleagues across functions.
A strong networker and relationship builder, able to develop trusted relationships across all levels of the organisation and build a visible profile across the business.
Discreet and professional when handling sensitive business matters, valued as a confidential and dependable adviser.
Self-sufficient and adaptable, with a positive and solutions-focused attitude.
Comfortable working across time zones and in an international environment.
Demonstrates a strong sense of ownership and accountability, taking responsibility for outcomes and maintaining high standards.
A proactive self-starter, comfortable taking initiative, exercising judgement and driving matters forward independently.

Skills

Operations
Office Management
Executive Assistant
Professional Services Environment
Organisational Skills
Priority Management
Attention to Detail
Problem-Solving
Communication
Liaison
Judgement
IT Systems Familiarity
Office Technology
Access Request Processing
Distribution List Management
Workspace Provider Management
Facilities Management
Networking
Relationship Building
Discretion
Professionalism
Adaptability
Solution-Focused
Cross-Time Zone Collaboration
International Environment Acclimation
Ownership
Accountability
Initiative
Independent Work

Location

European offices
APAC offices

Work Type

Full-time

Experience Level

Proven experience in an operations, office management or EA role

About the Company

Flint is a leading global consultancy firm advising businesses and investors on navigating policy, regulation, and politics across European and global markets.
Established in 2015, Flint has built a reputation for expertise in complex business challenges where government and commercial interests converge.
Advisers to major corporates, financial institutions, and investors in Europe and the Asia-Pacific region.
Expertise spans digital technology, telecommunications, media, financial services, life sciences, manufacturing, retail, transportation, and energy sectors.
Offices located in London, Brussels, Paris, Berlin, Amsterdam, Hong Kong, Singapore, and Australia.
Possesses an expansive network of senior advisers across global capitals.
Committed to providing exceptional consultancy services to help clients navigate the evolving landscape of policy and regulation.
Prides itself on offering strategic insights and solutions that drive client success.