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About the Role

The Business Analyst - One Air & Air Systems serves as the bridge between business stakeholders and technology teams, supporting the One Air middleware platform, which connects airline reservation systems with airline services for shopping, booking, ticketing, fulfillment, and PNR management. The role combines business analysis, backlog management, stakeholder engagement, and Product Owner support within an Agile environment.

Responsibilities

Gather, analyze, document, and validate business requirements.
Translate high-level requirements into User Stories, Acceptance Criteria, and Functional Requirements.
Ensure stories meet the team's Definition of Ready.
Facilitate workshops, discovery sessions, and stakeholder discussions.
Analyze and improve airline processes including Booking, Ticketing, Exchanges, Refunds, Schedule Changes, Queue Management, and PNR Management.
Assess impacts of airline system enhancements and process changes.
Manage and groom the One Air product backlog under guidance from the Senior Product Manager.
Recommend prioritization of Enhancements, Defects, Technical Debt, and New Features.
Participate in sprint planning, estimation, reviews, and retrospectives.
Act as liaison between Business Stakeholders, Air Operations, Reservations Teams, Revenue Management, Contact Centers, and Technology Teams.
Educate delivery teams on airline business processes and operational requirements.
Collaborate with Product Managers, UX teams, and SMEs.
Develop business-focused test scenarios.
Coordinate User Acceptance Testing (UAT).
Support defect triage and solution validation.
Validate production readiness and support release adoption.
Create and maintain Process Documentation, Workflow Diagrams, Training Materials, and Business Impact Reports.
Track operational performance and adoption metrics after releases.

Requirements

5+ years of Business Analyst experience.
Product Owner or backlog management experience.
Agile/Scrum experience.
Requirements gathering and process modeling expertise.
Strong knowledge of Sabre Air Reservation System, Sabre GDS, Airline Fulfillment Processes, Airline Servicing Workflows, PNR Management, Ticketing & Exchanges, and Refund Processes.
Familiarity with NDC (New Distribution Capability), Airline Retailing, and Offer & Order Management.
Experience in Airline, Travel, Hospitality, and Reservation Systems.

Skills

Business Analysis
Product Owner
Backlog Management
Agile/Scrum
Requirements Gathering
Process Modeling
Sabre Air Reservation System
Sabre GDS
Airline Fulfillment Processes
Airline Servicing Workflows
PNR Management
Ticketing & Exchanges
Refund Processes
NDC (New Distribution Capability)
Airline Retailing
Offer & Order Management
APIs & System Integrations
XML / JSON
Jira
Confluence
Xray for Jira (preferred)
Python (preferred for analysis and automation)

Experience Level

5+ years of Business Analyst experience.

Education Level

CSPO / PSPO
CBAP / PMI-PBA
Sabre Certifications

Salary/Compensations

$73,150-$174,000

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

About the Company

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of 340,000 team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.
We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship.
Capgemini is committed to providing reasonable accommodation during our recruitment process.
If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law