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About the Role

The Operational Readiness Manager leads global, regional, and functional operational readiness changes and integrations for recent acquisitions, ensuring a common approach to commercial, packaging, and pricing processes across the enterprise with a focus on simplification. This role also leads operational systems readiness for product divestitures and acquisitions, establishing guidelines and processes within TR’s system infrastructure to seamlessly translate strategic packaging and pricing configurations into TR's billing, ordering, and technology systems with zero operational disruption to the order-to-cash cycle. This position requires close collaboration with various departments and the ability to react with speed and agility in an evolving world, managing changing timelines, multiple priorities, deliverables, and uncertainty. Strong commercial thought leadership, business partnership, problem-solving skills, and the capability to influence while building effective relationships across geographically disbursed teams are critical. This position resides in the Revenue Operations & Management organization and reports to the Director of Commercial Transformation and Operations.

Responsibilities

Define and execute commercial, packaging, and pricing models and strategies, reviewing alignment to current TR Tech Stack with gaps and synergies documented
Map out short-term and long-term operational workflow including contracting, ordering, entitlement, billing, royalties, etc., addressing documented gaps and driving prioritization of operational activities
Assist with product/pricing model determination with focus on revenue optimization
Possess TR subject matter expertise on preferred commercial models and alignment within tech stack capabilities
Drive simplification and standardization mindset
Determine relevant stakeholders to involve in the end-to-end operational flow conversations
Work with team to determine if technology development will be required to support proposed operational model
Lead conversations in regards to existing customers - if/when to migrate to TR tech stack, if/when to migrate to product/pricing model, if/when to migrate to TR contracts, etc.
Document Operational Readiness action items and hold team accountable to deliverables and timelines

Requirements

BA/BS degree required; advanced degree highly desirable
5+ years of experience in Lead-to-Cash, Order-to-Cash (OTC), or Quote-to-Cash (QTC) systems implementation and process design
Direct, hands-on experience working with Salesforce CPQ and SAP billing/ordering infrastructure
Demonstrated experience mapping complex system workflows, database integrations, and legacy platform migrations
Strong knowledge of commercial constructs, pricing methodologies, and packaging best practices
Strong project management skills related to planning and overseeing multiple projects simultaneously from the initial ideation through to completion, adhering to specified timelines and budget
Proven leadership of results-oriented virtual teams – requiring strong interpersonal skills and team player mindset, partnering with others to develop solutions
Ability to deploy influencing techniques to drive cross-functional alignment and change across broad audience
Strong communication and exceptional stakeholder management capabilities
Ability to work independently in a fast-paced environment of change, with strong organizational and time management skills
Proficient in use of MS Office Suite
Knowledge of Order Capture, SAP and Business Objects familiarity is highly preferred
Knowledge of the TR products and customer landscape a plus
This is a backend systems, process, and integration-focused role residing in Revenue Operations. This is not a sales enablement, training, or client-facing account management position.

Skills

Salesforce CPQ
SAP billing/ordering infrastructure
System workflows mapping
Database integrations
Legacy platform migrations
Commercial constructs
Pricing methodologies
Packaging best practices
Project management
Virtual team leadership
Interpersonal skills
Team player mindset
Influencing techniques
Cross-functional alignment
Change management
Communication
Stakeholder management
Independent work
Organizational skills
Time management
MS Office Suite
Order Capture
SAP
Business Objects
TR products
Customer landscape

Location

US
Ontario, Canada

Work Type

Hybrid Work Model
Flexible work arrangements
Work from anywhere for up to 8 weeks per year

Experience Level

5+ years of experience in Lead-to-Cash, Order-to-Cash (OTC), or Quote-to-Cash (QTC) systems implementation and process design

Education Level

BA/BS degree required
Advanced degree highly desirable

Salary/Compensations

USD $100,100 - $185,900
CAD $108,000 - $158,000

Benefits

Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Join us and help shape the industries that move society forward.
We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law.
If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com.
Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations.
Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations.
More information on requesting an accommodation here.
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