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About the Role

As a Sr. TLE Auto Appraiser, you will investigate, negotiate, evaluate, and appraise vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. You will deliver exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy.

Responsibilities

• Evaluate and appraise highly complex auto physical damage claims in accordance with contract terms, corporate guidelines, and state laws/regulations using digital tools.
• Investigate claim damages by communicating with the insured, internal claims adjusters, and third parties/vendors, potentially requiring face-to-face interactions.
• Review facts of loss and vehicle damage to determine subrogation opportunities and ensure all supporting physical damage documentation is in the claim.
• Review claims/suppliers for fraud indicators and refer to Special Investigations Unit if applicable.
• Maintain accurate and current claim file documentation throughout the claims process for complex claims.
• Maintain high standards of productivity through effective desk management, timely follow-ups, and accurate mapping of repair plans and timelines.
• Review additional damages from repair facilities to complete a supplement or triage to a field provider for inspection.
• Serve as a subject matter expert representative for disputed claims or trials.
• Serve as a resource for team members on escalated issues of a routine nature.
• Partner with vendors and internal business partners to facilitate the resolution of highest complexity claims.
• Coordinate with external regulatory bodies to ensure appropriate documentation and compliance.
• Proactively provide policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
• Support workload surges and catastrophe (CAT) response operations, including mandatory on-call dates and potential extended work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Work various types of claims, including those of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years of auto appraising experience.
• Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process, and claim appraisal process and procedures.
• Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
• Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• Must be located within the state of Texas or Colorado.
• USAA does not provide visa sponsorship for this role.

Skills

• CCC estimating platforms

Location

• Texas
• Colorado

Work Type

• Remote
• Hybrid

Experience Level

• 2 years of auto appraising experience

Education Level

• High School Diploma or General Equivalency Diploma

Salary/Compensations

• $63,500 - $121,530

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays
• 16 paid volunteer hours
• Various wellness programs
• Career path planning
• Continuing education

About the Company

• At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
• We seek to be the #1 choice for the military community and their families.
• Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.
• Be part of what truly makes us special and impactful.
• We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

Equal Opportunity

• USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.