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About the Role

The Digital Product Manager is responsible for supporting the end-to-end product management lifecycle and optimizing the Bank’s digital communications products. This role will lead a team to deliver high-quality digital products that serve the public, support the Bank’s mission, and advance understanding of the organization, while meeting business and user needs. The role also emphasizes AI readiness by ensuring responsible, secure, and effective use of AI tools to enhance product performance, user experience, and optimize product discoverability.

Responsibilities

Advance the product vision and strategy in alignment with business objectives and user needs, including identifying opportunities to incorporate AI-driven enhancements.
Guide the full product lifecycle—from concept through launch and ongoing optimization—while evaluating opportunities for automation, predictive features, or other AI components.
Lead product meetings, ensuring stakeholders are informed and aligned on goals, timelines, responsibilities, and any AI-related dependencies or considerations.
Oversee requirements gathering and translation of user stories, including assessing where machine learning, natural language technologies, or AI-assisted workflows can support user outcomes.
Deliver on product roadmaps, balancing short-term priorities with long-term strategy, including the responsible adoption and governance.
Serve as a bridge between design, development, and stakeholders, ensuring alignment across all phases of the product lifecycle, with coordinated engagement across these groups.
Manage the development of wireframes, prototypes, and user flows to validate concepts and gather feedback, leveraging AI-assisted design tools as appropriate.
Supervise the UX/UI design team, ensuring user-centric design principles are upheld and intuitive experiences are delivered across all digital touchpoints, including thoughtful integration of human-AI interaction principles.
Oversee user research and testing to inform product decisions and design improvements, using AI-powered insights tools when beneficial.
Use data-driven insights, user behavior, and analytics—augmented by AI-enabled analysis—to iterate and optimize digital experiences while balancing business and user needs.
Ensure all digital products meet information security standards and controls, including model governance, privacy, and AI-related risk considerations.
Supervise 1–4 employees, providing performance management, coaching, and professional development.

Requirements

Bachelor’s degree or equivalent experience, with 5–7 years in Product Management, UX Design, Computer Science, or a related field.
Experience with AI-enabled products, analytics, or automation is preferred.
Proven track record of managing successful digital products from ideation through launch, with strong UX and user-centered design experience, including exposure to AI-supported workflows.
Deep understanding of UX principles, design thinking, and user-centered design methodologies.
Strong communication and collaboration skills, with the ability to partner effectively across cross-functional teams.
Analytical mindset with the ability to interpret data and outputs to inform product decisions.
Excellent project management skills with the ability to prioritize, manage timelines, and meet deadlines.
Customer-focused mindset with a passion for building products that solve business problems and deliver exceptional user experiences.
Perform other duties as assigned.
All employees assigned to this position will be subject to FBI fingerprint/criminal background and Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
As a condition of employment, all Federal Reserve Bank of Boston employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning financial interests – such as stocks or bonds – from banks, savings associations, and systemically important financial institutions or their affiliates, such as bank holding companies or savings and loan holding companies.
Applicants should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

Skills

Product Management
UX Design
Computer Science
AI-enabled products
AI analytics
AI automation
UX principles
Design thinking
User-centered design methodologies
Communication skills
Collaboration skills
Analytical mindset
Project management skills
Customer focus

Location

First District

Work Type

Primarily on-site
Full-time
Regular

Experience Level

5-7 years

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$144,300 - $216,500

About the Company

As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation.
You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts.
The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
Our mission is accomplished through our Bank's values: community, innovation, integrity, trust, leadership, and excellence.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Equal Opportunity

The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.