Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Responsibilities

Operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees, and addressing issues or concerns.
Deliver impactful guest interactions, from phone handling to face-to-face interactions.
Support the concierge department by providing helpful guest relations, directing guests, answering questions, and assisting with arrangements.
Follow the daily procedure for opening and closing the guest service center, ensuring a clean and orderly environment.
Follow proper cash handling procedures, including collecting monies, room/site charging, logging money into the computer program, obtaining and distributing receipts, and dropping cash at the close of the shift.
Ensures the property is clean, orderly, well-manicured, and guest-ready at all times.
Performs other duties as assigned.
Provides regular and reliable attendance.

Requirements

High school diploma or GED equivalent
Must be enthusiastic, upbeat, and energetic
Strong attention to detail
Ability to work a diverse work schedule, including weekends, holidays, and evenings.
Must work well under pressure and in high-stress situations
Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
Excellent communication skills.
All-Hands-On-Deck mindset (required)
Regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems.
Requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and climbing or balancing.
Must frequently lift and/or move up to 30 pounds.
Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Skills

Front desk operations
Guest reservations
Check-in/check-out procedures
Handling guest inquiries and concerns
Phone handling
Face-to-face guest interactions
Concierge support
Cash handling
Computer proficiency
Computer operation
Copier operation
Fax machine operation
Credit card machine operation
Cash machine operation

Location

Onsite

Work Type

Seasonal
Full-time

Experience Level

1-3 years of front desk, reservations, or customer service-oriented role (required)

Education Level

High school diploma or GED equivalent

Benefits

Sick time
Holiday pay

About the Company

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Equal Opportunity

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.